Order Operations Specialist

About You:

• You believe in creating the best possible customer experience
• You are able to successfully multitask 
• You are incredibly detailed, love organization, and are driven by results
• You like working independently and are resourceful
• You are analytical and like to follow a well-defined system, but aren’t afraid to go off script and improvise when necessary
• You're personable, professional, and positive
• You have great communication skills and are comfortable interacting with vendors, customers, and account managers on a regular basis
• You have a flexible demeanor
• You are punctual, responsible and willing to learn new things
• You believe that things can always be improved and never stop looking for ways to get better

What You'll Do:

• Fulfill orders on behalf of customers for a variety of products across a variety of vendors
• Place purchase orders with suppliers, schedule deliveries, and manage logistics
• Create and maintain accurate product listings in our catalog
• Adhere to documented standards around approved items, pricing, and vendors
• Verify purchase orders and acceptable vendors by comparing items/vendors requested to the  catalog; clarify unclear items; recommend alternatives
• Foster and maintain strong relationships with Operations, Sales, Customer Success
• Communication through customer support channels regarding issues and the resolution of orders
• Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts ,and other problems.
• Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers.
• Assist and contribute to process improvement projects within the department and across the organization

Qualifications:

• Experience with online purchasing and data entry in a variety of software systems
• Good verbal and written communication skills
• Proficient in Microsoft Excel / Google Sheets

What You'll Receive

• A competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• The anticipated hourly rate for this role is $22-$26/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.