Order Planning Coordinator

Our client, a global medical device manufacturer, is seeking an Order Planning Coordinator to support customer order fulfillment during periods of constrained supply. This position plays a critical role in partnering with Sales, Marketing, Supply Chain, and Customer Service to prioritize customer orders based on product availability, inventory levels, and business priorities.

Location: Portage, MI (Onsite)
 Duration: 6+ Month Contract

WORKING HOURS ARE - 9-6 PM EST, and to be flexible to work later if needed

The ideal candidate will have strong order management experience, exceptional communication skills, and the ability to make informed decisions in a fast-paced environment. This role requires daily use of SAP to analyze customer orders, inventory, and supply constraints while coordinating with cross-functional teams to ensure the highest-priority customer needs are fulfilled.

Key Responsibilities

• Review and prioritize customer orders based on inventory availability, supply constraints, and business priorities. 
• Partner closely with Sales, Marketing, Customer Service, and Supply Chain teams to determine which customer orders should receive priority allocation. 
• Utilize SAP daily to monitor order status, inventory levels, backorders, and product availability. 
• Analyze open customer orders and recommend fulfillment priorities based on changing supply conditions. 
• Coordinate order allocation activities to maximize customer satisfaction while balancing available inventory. 
• Communicate order status updates, potential delays, and allocation decisions to internal stakeholders. 
• Monitor inventory shortages and proactively identify risks impacting customer deliveries. 
• Ensure accurate order processing throughout the order lifecycle, from purchase order receipt through final order fulfillment. 
• Maintain accurate order documentation and system records within SAP. 
• Collaborate with planning and operations teams to improve order fulfillment processes and resolve supply-related issues. 
• Support continuous improvement initiatives related to order management and customer fulfillment. 

Qualifications

• Bachelor's degree highly preferred in Supply Chain, Business, Operations, or a related field. 
• 2+ years of experience in order management, customer order fulfillment, supply chain, planning, customer service, or a related operations role. 
• Strong understanding of the complete order management process, including: 
  • Purchase order processing 
  • Order entry 
  • Inventory allocation 
  • Order fulfillment 
  • Customer delivery 
• Experience using SAP in a manufacturing or distribution environment is required. 
• Excellent communication and interpersonal skills with the ability to collaborate across multiple departments. 
• Strong organizational skills with exceptional follow-through and attention to detail. 
• Ability to prioritize competing demands and make sound decisions in a fast-paced environment. 
• Proficiency with Microsoft Excel and Microsoft Office applications. 
• Experience working with inventory shortages, allocation planning, or supply constraints is highly preferred. 

Preferred Experience

• Medical device or regulated manufacturing experience. 
• Experience supporting Sales and Marketing teams with customer order prioritization. 
• Exposure to supply planning, inventory management, or demand planning processes. 

Key Skills

• SAP 
• Order Management 
• Order Fulfillment 
• Inventory Allocation 
• Customer Order Planning 
• Supply Chain Coordination 
• Purchase Order Processing 
• Inventory Management 
• Sales & Marketing Collaboration 
• Cross-Functional Communication 
• Problem Solving 
• Prioritization 
• Microsoft Excel 
• Attention to Detail 
• Customer Service Excellence 

This is an excellent opportunity to join a collaborative team supporting a global manufacturer where your ability to prioritize customer needs, communicate effectively, and manage complex order fulfillment activities will have a direct impact on customer satisfaction and operational success.