Order Process Specialist

*This is a contract to hire role. This position is responsible for processing daily billing activities, including EDI and customer portal invoicing, preparing reports, processing documentation, and supporting customer communication related to order status.  The role also serves as the primary order processer and customer liaison, ensuring accurate order entry and resolving order-related discrepancies in accordance with company policies and customer requirements. 

The ideal candidate will possess strong attention to detail, excellent time management skills, and the ability to work efficiently in a fast-paced, deadline-driven environment.

Major Job Functions

• Process and generate daily customer invoices accurately and on time
• Submit invoices through EDI systems and customer billing portals
• Monitor and resolve invoice transmission errors or rejections
• Scan, upload, and electronically file invoices and supporting documentation

• Accurately enter customer purchase orders data received through various modes
• Verify order details such as product information, quantities, pricing, and shipping details for accuracy
• Ensure all incoming orders are processed promptly and in accordance with company standards
• Develop and maintain a strong understanding of company products and services
• Provide timely order updates and exceptional customer service regarding order inquiries
• Coordinate with Accounts Receivable to help mitigate credit risk
• Collaborate with production and distribution teams to understand order status and fulfillment timelines
• Monitor customer trends and communicate relevant observations to the operations team
• Perform other administrative tasks as assigned

Required Skills/Abilities/Education

• High school diploma or equivalent
• 5+ years of experience in order processing, billing, or accounting support

• Experience with high volume data entry supporting a large customer base in a manufacturing environment
• Strong attention to detail and ability to maintain accuracy while managing large volumes of data
• Excellent problem-solving skills and adaptability in a changing environment
• Strong multitasking, prioritization, and time-management abilities
• Highly organized with excellent verbal and written communication skills
• Knowledge of logistics, including LTL, TL, freight rates, and transit times
• Strong customer service skills with the ability to build and maintain effective working relationships across departments and manufacturing facilities
• Proficiency with Microsoft Office and other common business technology platforms
• Experience with EDI processing and customer portals preferred
• Experience working within an ERP system; SAP S/4Hana experience is a plus

Work Environment

• Office-based, Monday-Friday
• Fast-paced setting with daily deadlines
• Collaborative team atmosphere