Adobe Product Family, Analysis Skills, Best Practices, Communication Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, Marketing, Microsoft Office, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Time Management, Willing to Travel, Writing Skills
Associate Fulfillment Special
Pay Rate: $20 - $23 per hour, W2
Duration: 3+ Month Contract
Work Mode: Onsite
Location: Wilmington, DE
Shift is Mon - Thurs 3pm-12am and Friday 1:30pm-10:30pmSummary:
Responsibilities:
- Fulfilling orders for internal and external customers
- Researching and analyzing legal documents
- Submitting and retrieving legal documents to/from the Secretary of State, Division of Corporations
- Researching entity status
- Resolving or escalating issues
- Following requests through to completion
- Communicating progress to customers and internal teams
- Navigating quickly between multiple processing systems and databases accurately
- Working in a fast-paced, high-energy environment
- Overtime and minimal (5%) travel may be required
- Contributing to customer satisfaction and organizational success
- Participating in process improvement programs, best practices, and occasional special projects
Requirements:
- 4 years of customer service experience
- Experience integrating information from multiple sources quickly and accurately
- Keen attention to detail
- Excellent verbal and written communication skills
- Ability to work independently while being an integral part of a team
- Knowledge of Microsoft Office / Adobe
- Ability to learn new applications quickly and effectively
- Excellent analytical, organizational, time management, and problem-solving skills
Preferred Skills:
- Bachelor’s degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline); OR, if no degree, 4 years of customer service experience
A
Axelon Services Corporation