Order Processing (ext. Order Coordinator)
Location: Utah (Wasatch Front)
Compensation: $19-$27/hr depending on experience and certifications.
About Us
We are a Utah-based commercial technology integration firm with ~23 employees, specializing in the design, installation, and support of high-performance technology systems for corporate, education, government, and house of worship clients. We pride ourselves on professionalism, teamwork, and delivering projects that meet the highest standards of quality and customer satisfaction.
Position Summary
This position is responsible for creating sales orders from approved estimates, generating purchase orders, and sending POs to vendors. The role also manages order processing, including pricing issues, tracking item status and shipping updates, and responding to vendor questions. Performance will be evaluated based on order creation time - the time between receipt of estimate approval (ticket created) and SO creation (ticket closed) as well as response time to vendors, measured by the timeliness of replies to vendor (purchasing) emails.
Order Processing reports to Procurement & Inventory Manager.
Maintain Zoho Orders Desk Tickets- Tracking of order creation time
Approved estimates that are ready for conversion into a Sales Order (SO) will be submitted to the Zoho Order Desk as a ticket. Estimates should be converted to Sales Orders promptly, and within one business day. Once the Sales Order has been created, the ticket may be closed.
Detailed instructions for converting an estimate to a Sales Order and closing the ticket are provided in The ClearVista Way. The process includes: verifying that the customer purchase order (PO) matches the ClearVista estimate, entering the customer PO number on the Sales Order, attaching a copy of the PO to the Sales Order, and sending confirmation with the Sales Order number to both the customer and the account manager.
Maintain Zoho Purchasing Desk- Tracking PO creation and vendor response time
Purchase orders are generated from ClearVista sales orders and emailed to vendors, with a corresponding ticket created in the Zoho Purchasing Desk. All vendor communications are managed through the Purchasing Desk. Estimated ship dates (ESDs) and tracking information received from vendors are recorded on the purchase order and, when applicable, communicated to the customer.
Key Responsibilities
- Confirm receipt of customer orders
- Create sales orders from approved estimates
- Verify accuracy between customer purchase orders and sales orders
- Create and send ClearVista purchase orders to vendors
- Respond to vendor and PO related questions or issues
- Provide item status updates and tracking information
Key Performance Indicators (KPIs)
- Orders Desk Tickets Metrics (first response time, time to resolution, etc)
- Purchasing Desk Tickets Metrics (first response time, time to resolution, etc)
- Order and PO Accuracy
Compensation & Incentives
Base Salary: $19 - $27/hr
Qualifications
Education & Experience:
- 1-3 years warehouse, logistics, or material handling experience
- AV, IT, or construction materials experience preferred but not required
Skills:
- Strong attention to detail
- Ability to read BOMs, packing slips, and pick lists
- Basic computer skills (Zoho Inventory/Books, excel)
- Physical ability to lift 50+ lbs
- Valid driver’s license (for deliveries)
Preferred / Nice to have
- Experience with staging AV or IT equipment
- Basic understanding of low-voltage or AV systems
- Familiarity with barcoding or inventory scanning systems
- OSHA 10 Safety Certification
Improving your AV experience since 1953!
TV Specialists, Inc. was founded in 1953, by Ken Bollinger, as a repair and service organization. In order to better reflect the video electronic industry of today and the type of products and services we now offer, in 2025 we began doing business as ClearVista to show our commitment to providing professional audio video solutions. ClearVista is now a sales and install organization specializing in providing best value professional audio and video products and solutions. Our focus is on commercial, government, and higher education customers within the state of Utah. However, our product sales and installations have spanned across the Western United States. We provide customized AV solutions with local on-site consultations and support. Since 1953, we’ve consistently been recognized as industry leaders by the manufacturers we partner with and have been on several CE Pro’s (Custom Electronics Professionals Magazine) nationwide yearly-released ‘top’ lists each year.
Growth & Industry Strength
The Audiovisual technology industry is experience a boom like never before. COVID-19 has accelerated the development, and demand, of automation and touchless environments. Remote control and remote management has begun simplifying and minimizing the in-person requirements in both professional & educational environments. And, the need for high-quality, intelligent, live streaming equipment and cutting edge displays, such as projectors, video walls using LCD flat panels, or direct view LED, are required. As more and more realize that these updates are critical in today’s world there doesn’t seem to be a slow-down of growth in sight.