Join the Customer Service Department at Grassland Dairy Products — where teamwork and exceptional customer care matter. The Order Processing Specialist plays a key role in delivering exceptional support to both internal and external customers. Working closely with the Sales Department, the Specialist helps ensure smooth operations and a seamless customer experience through teamwork, attention to detail, and a commitment to service excellence. Although the role contributes to the overall customer experience, the position is primarily focused on internal support and collaboration. Candidates must be able to work on-site. Essential Duties and Responsibilities: - This position is based in-office and follows a Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule.
- Process customer orders/changes/returns according to established department policies and procedures.
- Partner with the sales team to meet and exceed customer service expectations.
- Demonstrate an understanding of the products manufactured.
- Receives and researches customer complaints.
- Maintains customer database.
- Transmits pricing to customers.
Knowledge, Skills, and Abilities: - Exceptional attention to detail and strong organizational skills.
- Ability to adapt effectively within a continually changing and demanding environment.
- Must be able to demonstrate an ability and willingness to communicate effectively to maintain high levels of quality and efficiency.
- Demonstrate an understanding of products and production processes to assist with customer questions.
- Demonstrates ability to work with management, sales, and other departments to solve problems.
- Ability to work in a fast-paced team environment.
- This position requires strong communication and computer skills, and strong attention to detail.
Summary of Benefits: We are proud to offer a comprehensive and competitive benefits package designed to support the well-being and success of our team members, including: - Health & Dental Insurance – 100% of premiums paid by the company with low deductibles.
- 401(k) Retirement Plan – With 5% company match after 6 months of employment.
- Weekly Pay through Direct Deposit
- Paid Time Off – Includes vacation, sick leave, and holiday pay.
- Short-Term Disability & Life Insurance.
- Company-provided LIfe insurance coverage.
- Hiring Bonus – $2,000 sign-on bonus.
- Referral Bonuses – Earn rewards for bringing great people to the team.
- Reimbursements – Safety Footwear and Glasses.
- Professional Growth – Opportunities for training, advancement, and career development.
Summary of Pay: Compensation for this position is commensurate with education, experience, and relevant qualifications. We value the skills and background each candidate brings and offer a competitive pay structure designed to recognize your expertise and contributions. Grassland Dairy Products, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
|