Order Processor Customer Service (Temp to Hire)

1.                  Process telephone requests for general product information, price quotations, purchase orders, and order changes, and cancellations directly from domestic customers, original equipment manufacturers, and distributors, while providing the best possible service level to our customers.

2.                  Retrieve customer information, stock status information and audit the status of purchase orders to ensure correct codes are used for retrieving and inputting information.

3.                  Follow-up on inquiries by checking computer runs on computer for delivery information.  Works closely with production staff regarding deliveries of scheduled shipments.

4.                  Process all credit card sales including BOLs.

5.                  Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.

6.                  Relay new order information to production scheduling, shipping, and credit department and maintain stock levels.

7.                  Prepare reports for the record keeping of inventory and in processing orders.

8.                  Maintain web site with current product and marketing information and manage ad campaign on Google and Yahoo.

9.                  Place collection calls on delinquent accounts, notify customers of back orders and lead times and calculate freight rates for all customers.  

10.              Solve problems related to orders in process and incorrect shipments.

11.              Match BOL with purchase orders and assign shipping number for invoicing.

12.              Calculate storage charges and communicate with Customers.

13.              Responsible for keeping paperwork on all custom made items for backup that have completed and shipped for reference purposes.

14.              Assist Salesmen as needed and function as backup to Receiving clerk