Order Services

WAGO is seeking a detail-oriented and motivated Order Services professional to join our dynamic team and play a vital role in our daily operations. In this position, you will perform essential sales and order management duties in strict accordance with our procedures and methods to ensure accuracy and customer satisfaction. You will serve as a key point of contact for processing transactions, maintaining high operational standards and supporting our broader sales objectives.

WAGO offers a competitive salary and a comprehensive benefits package including medical, dental, vision, company-paid insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k plan.

Experience and Qualifications:

High school diploma or equivalent experienceProficient use of ten-key calculator and keypunch skillsComputer skills with experience in Word, Excel & OutlookDemonstrated ability to follow through and prioritize multiple tasksHigh level of accuracy and attention to detailProfessional and friendly demeanor

Duties and Responsibilities:

Implement scanning requirements for Customer Service DepartmentInvoicing- Match and enter online invoicesOrders- Accurately enter daily customer sales ordersUse of various programs: SAP ERP, SAP CRM, EDI, and DocXScan to process ordersReview backlog of orders to assure orders are released in a timely mannerParticipate in on going product training and product update meetingsUnder the ISO Quality Manual, obtain knowledge of how to access and properly utilize the manualEnsure compliance to WAGO's safety policy and OSHA; All current or new procedures must complyCommunicate via e-mail or phone with customer and WAGO Regional Sales Managers on order related issues like pricing, parts number, or delivery datesWork directly with all departments within WAGO to properly process customer ordersUse ELO-Connect to archive customer orders and e-mail correspondence to the SAP order

This job description in no way states or implies that these are the only duties to be performed by this employee.  Additional job-related duties may be assigned as required.