Order Services Specialist (Order Processing, Order Management)

Parse Biosciences, Inc.

Queen Anne, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Billing, Biology, Cancer, Communication Skills, Corrective Action, Credit Analysis, Credit Cards, Cross-Functional, Customer Experience, Customer Service Operations, Customer/Client Research, Data Analysis, Data Entry, Data Quality, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Human Health, Kidney Disease, Laptop PC, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Multitasking, NetSuite, Operational Communications, Operational Improvement, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Project Management Software, Purchase Orders, Reporting Dashboards, Root Cause Analysis, Sales, Scalable System Development, Scientific Research, Shipping/Receiving, Stem Cells, Team Player, Time Management, Training/Teaching Materials, Writing Skills

LOCATION

Queen Anne, WA

POSTED

30+ days ago

WHO WE ARE

Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system.

Founded based on a transformative technology invented at the University of Washington, Parse has raised over $100 million and is used by over 3,000 labs across the world. Our growing portfolio of products includes Evercode Whole Transcriptome, Evercode TCR, BCR, Gene Capture, and a software tool for data analysis.

Parse Biosciences is based in Seattle, Washington's vibrant South Lake Union district, where we recently opened a 34,000 square foot headquarters and state-of-the-art laboratory.

THE POSITION

We're seeking an industrious, highly detail-oriented individual who can make a positive impact on our team as an Order Services Specialist. In this position, you will interact and collaborate across multiple teams, playing a key role in supporting the continued, rapid growth of the company. You will help develop and maintain critical fulfillment processes, coordinate across departments to drive accurate and timely order execution, and set the tone for our customer experience.

This role sits at the intersection of customer service, operations, and cross-functional coordination; making it well-suited for someone who thrives in a dynamic environment, enjoys solving problems, and takes pride in keeping things organized and running smoothly.

IN THIS POSITION, YOU WILL:

Order Processing & Fulfillment

Process incoming orders and track shipments through delivery, ensuring timely and accurate execution at every stage.
Review incoming credit card and purchase orders to identify new customers and ensure all required information is in place for fulfillment.
Gather and verify customer intake data including legal entity name, contact information, shipping and billing addresses, and relevant tax information.
Reference quotes to confirm pricing accuracy and inform the appropriate sales representative of new orders.
Enter sales and purchase orders into the ERP system (NetSuite) with a keen eye for accuracy and completeness.
Validate data of each transaction and record creation, identifying and resolving discrepancies to determine root cause and recommend corrective actions.

Coordination & Communication

Liaise with Production and Shipping/Receiving teams regarding product availability and ship dates, keeping sales representatives and customers informed of anticipated delivery timelines.
Assign service to relevant orders and manage the service status board, coordinating with responsible teams to ensure timely execution.
Review the Order Dashboard with the Sales team on a weekly basis.
Serve as a reliable point of contact for internal teams and customers, managing competing priorities and time-sensitive requests with professionalism and composure.

Documentation & Process Improvement

Maintain and update work instruction documents to ensure accuracy and accessibility for the team.
Maintain metrics and monitor shipment status, escalating or expediting when necessary.
Collaborate on projects to improve communication and operational workflows between teams.
Contribute to building and refining scalable processes as the company grows.

FOR THIS POSITION, WE LOOK FOR

2+ years of relevant experience in order management, customer service, operations, or a related field
1+ years of experience using NetSuite or a similar ERP system
Proficiency in standard productivity tools including Microsoft Office (Word, Excel, Outlook), shared document platforms (e.g. OneDrive, SharePoint, or Google Drive), and collaboration or project management tools
Strong attention to detail and a high degree of accuracy in data entry and record management
Excellent organizational skills with the ability to manage multiple tasks, deadlines, and priorities simultaneously
Clear and professional communication skills - written and verbal - with the ability to coordinate effectively across departments and with customers
A proactive, problem-solving mindset with the ability to investigate issues independently and recommend solutions
Comfort working in a fast-paced, evolving environment where processes are still being built and refined
A team-first mindset and collaborative approach to work

JOB CONDITIONS

Primarily an open concept office environment position with an assigned desk
Extensive computer time (laptop, monitors, mice, and other key accessories provided)
Able to work in and around a laboratory environment

Parse Biosciences is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected by federal, state, or local law.

As part of our commitment to fairness and inclusion, we do not use artificial intelligence or automated systems to screen job applications. Every application is reviewed by a member of our hiring team to ensure that hiring decisions are made thoughtfully and equitably.

To meet the health and wellness needs of our team, Parse offers a comprehensive benefits package for all full time employees, including:

Medical, dental, vision, and Rx (prescription) coverage beginning on the 1st day of the month following your start date. Parse covers 90% of the monthly premiums for employees, and 60% for dependents.
A 401(k) program with no waiting period to participate
Basic life insurance and short and long-term disability coverage. Monthly premiums for both are covered at 100% by Parse.
Flexible spending account (FSA) options for medical, dependent care, and commuter expenses
A transportation program (Seattle only)
12 paid holidays annually
A generous time off policy

This is a Non-Exempt/Hourly Position. The range provided reflects the hourly pay range. Market Pay Range - Exact compensation offered will be determined based on the candidate's education, experience, and skills.

$29 - $32 USD

Parse Biosciences is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected by federal, state, or local law.

COVID-19 Vaccination Requirement: Parse Biosciences has a COVID-19 vaccination policy that applies to all employees regardless of work location, except as prohibited by applicable law. As such, newly hired employees are required to be fully vaccinated prior to commencing employment, subject to reasonable accommodation and other requirements of applicable federal, state, and local law. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices.

About the Company

Parse Biosciences, Inc.

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