This position is a hybrid in-office role that works out of our Headquarters in Boston, MA (this role is not a virtual / remote position). 4 days in office / 1 day WFH.
The Wayfair Financial Operations organization is growing and looking to add associates to the Boston-based Order-to-Cash (O2C) team. The associate will support Accounts Receivable operations by executing core transactional processes, resolving inquiries, and partnering with stakeholders across the business.
The ideal candidate will bring strong organizational and planning skills, is highly motivated, detail-oriented, collaborative, self-motivated, and has a customer-oriented mindset with a high sense of urgency and problem-solving ability.
The Financial Operations team supports and manages the day-to-day activities for many teams across the organization. This team serves as a Finance service center for all employees, Suppliers, Vendors, Category Management, Offshore teams, Legal, and HR. This is a unique opportunity for someone with excellent organizational skills to take their career to the next level.
Accurately apply and reconcile daily cash receipts
Assist with daily and monthly reconciliations and basic account analysis
Monitor customer accounts and manage order holds in line with company policies
Communicate with customers regarding account status, payments, and discrepancies
Respond to finance-related questions, concerns, and disputes
Address all ticketing inquiries in a timely manner
Partner and collaborate with stakeholders to support the end-to-end O2C process
Support Accounting with month- and quarter-end close tasks, including reconciliations, SOX controls, and audit requests
Follow established controls and approval workflows for AR transactions
Prepare standard reports, analyses, and reconciliations
Maintain and update process documentation and support development of the function
Identify and escalate opportunities for process improvements and efficiency gains
Support automation and standardization initiatives
Act as a point of contact for routine inquiries and escalate issues as needed
Bachelor’s degree in Business Administration, Finance, Accounting, or related field
1+ years of relevant Accounts Receivable, O2C, or transactional finance experience
Intermediate experience with Excel or Google Sheets; SQL or GBQ preferred but not required
Excellent written, verbal, and presentation skills
A proactive, detail-oriented team player
Strong organizational and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Google Enterprise Suite tools (calendar, mail, drive, docs, sheets, slides, meet)
Extremely high level of discretion pertaining to confidential information
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.