Orders Management Coordinator

• Own the end-to-end order signature workflow for all home health and hospice orders using Suture Health, ensuring timely completion in accordance with regulatory and payer requirements.
• Monitor outstanding orders daily, proactively following up to prevent signature delays or lapses.
• Verify that every incoming order corresponds to a current Bloom patient before routing for signature - flagging and resolving discrepancies promptly.
• Maintain accurate records of order status, signature dates, and any exceptions or escalations.
• Upload completed certifications and re-certifications to the billing team in a timely manner to support clean claim submission.

• Serve as the primary point of contact for home health and hospice agency partners regarding order submission and signature processes.
• Educate new and existing partners on Bloom's order signing procedures, Suture Health workflows, and submission requirements.
• Build and maintain collaborative relationships with partner agencies to facilitate smooth, timely order processing.
• Identify recurring submission issues with partners and work proactively to resolve root causes through education or process adjustment.

• Manage incoming and outgoing faxes related to orders, ensuring prompt routing and documentation.
• Maintain confidentiality and security of all patient records and order documentation in compliance with HIPAA requirements.
• Collaborate cross-functionally with clinical, billing, and operations team members to support seamless care coordination.
• Assist in developing and updating standard operating procedures for order management and related workflows.

• Preferred experience in a healthcare administrative role, preferably in home health, hospice, or a similar clinical operations environment.
• Proficiency in Microsoft Office Suite; comfort learning new software tools quickly.
• Strong organizational skills with the ability to manage high-volume workflows and competing deadlines without sacrificing accuracy.
• Excellent written and verbal communication skills - comfortable educating external partners and collaborating with internal clinical and billing staff.
• Openness to working alongside emerging AI tools and providing meaningful feedback to improve their effectiveness.
• Knowledge of HIPAA and healthcare data security best practices.

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.

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