Organizational Change Management (OCM) Consultant

The consultant will support the full Prosci OCM lifecycle, responsibilities include, but are not limited to:

Change Strategy & Planning (Awareness + Desire)
• Develop, maintain and update (as needed) a comprehensive OCM Strategy aligned with PROSCI best practices.
• Conduct stakeholder analyses, change impact assessments, and readiness assessments.
• Identify organizational risks and resistance points; recommend mitigation strategies.
• Align OCM strategy with Integrated Eligibility System implementation roadmap, procurement milestones, and vendor deliverables.
• Establish change governance roles, including change champions and business leads.
• Support the Senior OCM Lead in defining OCM integration points with project governance.

Communications & Engagement (Awareness + Desire)
• Develop and execute a Communications Plan tailored to internal and external audiences.
• Create branding, messaging, and awareness materials to support user adoption.
• Maintain and update the external Modernization website.
• Draft newsletters, FAQs, talking points, leadership messages, and public-facing communications.
• Facilitate stakeholder engagement sessions, roadshows, and feedback loops.
• Ensure vendor messaging and training materials are consistent with State and Integrated Eligibility System standards and branding.

Training Alignment & Adoption Support (Knowledge + Ability)
• Coordinate closely with the vendor’s full-time training resource to ensure alignment with State needs.
• Support development of training readiness activities, including audience segmentation and scheduling.
• Develop supplemental training materials needed to support State training teams (job aids, quick reference guides, etc.).
• Support UAT readiness and operational transition planning.
• Track adoption indicators and readiness metrics.

Implementation Support (Ability)
• Lead execution of OCM activities during design, development, testing, and deployment.
• Facilitate change champion networks and cross-agency collaboration.
• Monitor stakeholder sentiment and readiness; escalate risks as needed.
• Ensure OCM activities are integrated with vendor implementation plans.

Sustainability & Transition (Reinforcement)
• Develop a sustainability plan to transition OCM responsibilities to State teams post-implementation.
• Provide mentoring, documentation, and training to ensure long-term adoption.
• Support reinforcement activities, including post-go-live assessments and continuous improvement.

Vendor Coordination
The OCM Consultant will:
• Serve as the client’s primary OCM liaison with the vendor.
• Ensure vendor OCM and training deliverables align with State expectations, branding, and readiness needs.
• Participate in vendor planning, design, and implementation sessions.
• Review vendor communications, training materials, and change artifacts for accuracy and alignment.
• Coordinate joint communications and stakeholder engagement activities.

Oversight & Assessment
The OCM Consultant will:
• Monitor OCM activities for alignment with CMS, FNS, and State modernization requirements.
• Conduct impact assessments and risk analyses, recommending mitigation strategies.
• Provide regular updates to the IE&E Program Director and Steering Committee.
• Support IV&V reviews and respond to findings related to OCM, communications, or readiness.
• Evaluate effectiveness of communications, stakeholder engagement, and adoption strategies.

Project Management Expectations
To ensure autonomous execution, the OCM Consultant is expected to:
• Develop and maintain a detailed OCM work plan aligned with PROSCI methodology.
• Track deliverables, dependencies, and risks using standard project management tools.
• Facilitate regular status meetings with the Senior OCM Lead, vendor partners, and program leadership.
• Prepare executive-level updates, dashboards, and decision support materials.
• Manage timelines, scope, and resource coordination across State and vendor teams.

• Preferred qualifications include PROSCI certification, PMP, or equivalent experience managing complex, multi-agency change initiatives.
• Develop weekly PSR to be submitted to the State OCM Lead.

For Immediate Response call 732-876-7626, or send your resume to RecruiterMJ@Trigyn.com