Organizational Development Manager

Overview

Under general supervision of the Chief Human Resources Officer, accomplishes the objectives of the training department by planning, organizing, and managing all functions required to operate and maintain departmental activities and services in accordance with established policies and procedures. Conducts integrated training needs assessments; evaluates, designs, and delivers a comprehensive range of training and education programs.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICAQTIONS:

• Must be 21 years of age.
• Bachelor's Degree in Education, Organizational Development, Human Resources, Business Administration or related field required.
• Five years training & development experience required.
• Five years of supervisory or classroom management experience required.
• Casino or hospitality experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver's License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

JOB DUTIES:

• Creates and develops material for new training programs based on Osage Casino performance development initiatives.
• Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified area of casino operations and services.
• Develops training curricula and/or recommends or uses vendor programs that meet instructional goals and objectives.
• Formulates training outlines and determines instructional methods, using knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Assists in analyzing and assessing training and development needs for Osage Casino.
• Assists management with implementation of Career Development and Education Assistance Programs as needed.
• Establishes, implements and communicates goals, objectives, policies and procedures for the implementation and operation of training & development services according to the needs of the organization.
• Documents all training thoroughly, creates instructor guides, workbooks and any other appropriate materials.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Partners with operational departments to identify and implement skills training.
• Achieves financial objectives by establishing and monitoring budgets according to established contracts and marketing plans and objectives.
• Keeps leadership and other departments informed of status of departmental activities by attending meetings and submitting reports.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications and establishing networks.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

SUPERVISION RESPONSIBILITIES:

• Obtains, develops and maintains necessary personnel, training, and equipment to achieve financial, operational, and guest service expectations.
• Recruiting, interviewing, hiring, training, scheduling, supervising, evaluating, coaching, and terminating employees.
• Ensures adequate staffing to meet the organizations needs and budget.
• Hosts regular staff meetings to ensure communication between personnel and business related activities.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
• Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
• Monitors production and service levels by interacting with guest and staff.

COMMUNICATION:

• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required.
• Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and understanding of adult learning principles, and of a wide range of training methods, techniques, and formats.
• Knowledge of organization development principles and processes, methods, and techniques.
• Knowledge of curriculum development and preparation procedures.
• Knowledge of customer service standards and procedures.
• Skill in preparing, reviewing, and analyzing operational and financial reports.
• Skill in supervising, training, and evaluating assigned staff.
• Skill in organizing resources and establishing priorities.
• Skills in facilitating and leading strategic planning and organizational development interventions.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Proven presentation, training, and facilitation skills.
• Ability to determine training objectives.
• Ability to interpret and assess training and development needs and to develop appropriate and creative responses.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
• Ability to establish, interact, and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
• Ability to maintain confidentiality.
• Ability to work independently and meet strict time lines.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to create and present effective trainings.
• Ability to resolve customer complaints and concerns.
• Ability to travel.

PHYSICAL DEMANDS:

• Required to stand and sit for up to 8 hours per day.
• Ability to walk, stoop, kneel or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift, push, or pull upwards of 50 pounds.

WORK ENVIRONMENT:

• Work is typically performed within an office and Casino setting.
• Exposure to second-hand smoke and a high noise level.
• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.