Organized Retail Crime (ORC) Manager

Job Description

This role is a multi‑site position supporting multiple locations across western Pennsylvania, Ohio, Michigan, Indiana, Illinois, Missouri, Wisconsin, Minnesota, Iowa, Kansas, Nebraska, South Dakota or North Dakota.

The ORC Manager also leads, develops, and coaches a team of 5-8 investigators, driving performance, talent development, and operational excellence to achieve business objectives and support organizational priorities

Position Purpose:

Corporate LP Managers must actively drive the Loss Prevention function and initiatives within a designated area(s) of responsibility. This role provides cross-functional Loss Prevention support for current process throughout the organization, requiring the management of multiple tasks/projects to achieve goals.

Key Responsibilities:

• Conduct analysis of current Loss Prevention Merchandising, Operational and related processes to identify shrink and profit loss liability
• Identify solutions, make recommendations and implement controls to mitigate shrink and profit loss
• Ensure the integration of Loss Prevention (shrink and profit loss liability) are included as a vital component of all cross functional businesses within the organization
• Effective communication (verbal and written), both cross-functionally and within Loss Prevention regarding process enhancements or changes
• Selects, develops, and motivates assigned staff

Direct Manager/Direct Reports:

• Typically reports to Sr Manager of Asset Protection
• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel 5% to 20% of the time.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule
• 1 year of management or supervisory experience
• External:
• 18 years or older
• Pass the Drug Test
• Pass the Background Check
• Ability to work a flexible schedule
• 2 years of Loss Prevention store management or supervisory experience

Preferred Qualifications:

• Master's Degree is preferred
• Previous experience in a supervisory capacity

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Ability to work directly with business leaders to identify issues, make recommendations, drive solutions,and implement controls to mitigate theft/fraud and asset protection issues

• Effective interpersonal skills and communication (verbal & written ) both cross-functional and within Loss Prevention; ability to build effective business partnerships

• Demonstrate self-initiative in identifying and resolving issues of theft/fraud and asset protection to improve profit

• Execution of day to day assignments and commitments

• Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes. Has the ability to operate and drive programs related to the business through proper communication to business partners and direct reports

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

$105,000.00 - $120,000.00

• Work Location

• Work Location

Remote/virtual - Associates in remote roles complete their primary job responsibilities from home. Depending on the position, a remote role may be entirely virtual or it may require living within a commutable distance of an assigned company office to support occasional, in-person responsibilities.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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