Are you a detail-oriented and customer-focused Scheduling Coordinator looking for a rewarding career in a supportive and friendly environment? If you have a commitment to patient care, a keen eye for detail, and a team-oriented mindset, we'd love to hear from you!
Position Overview:
The Scheduling Coordinator is a key member of our front office team that creates a welcoming environment while ensuring efficient and accurate patient scheduling. This position is responsible for managing inbound calls, scheduling and confirming appointments, verifying insurance coverage, processing payments, and reviewing patient account balances. The ideal candidate is friendly, efficient, and detail-oriented, with the ability to multitask in a fast-paced front office environment. A successful Scheduling Coordinator consistently delivers excellent service with professionalism, warmth, and a proactive, "can do" attitude.
Key Responsibilities:
Warmly greet and assist patients as they arrive at the office
Accurately collect and input new and updated patient paperwork into Cloud 9, including medical history, dental history, and consent forms.
Schedule, confirm, and adjust patient appointments according to provider availability
Verify insurance benefits and educate patients on their orthodontic coverage
Review patient balances, collect payments, and assist with contracts
Perform administrative tasks such as answering phones, checking and posting, mail, and scanning approved invoices
Maintain open and effective communication with Treatment, Financial, and Insurance Coordinators
Ensure front office duties are performed in compliance with HIPAA and OSHA guidelines
Support the practice's core values and commitment to exceptional patient care
Performs additional duties as assigned
Qualifications & Skills:
Minimum 1 year customer service experience preferred
High school diploma or equivalent
Previous experience of working knowledge of dental or orthodontic practices a plus
Proficient in basic computer skills functions, including scheduling systems and Microsoft Office
Strong understanding of orthodontic records and documentation
Familiarity with HIPAA and OSHA compliance standards
Excellent verbal and written communications skills Ability to multitask, stay organized, and manage time efficiently in a fast-paced environment
Committed to delivering outstanding patient care with professionalism and empathy
Consistently represents the practice with a polished, professional appearance and demeanor
Work Environment:
Must be able to travel to other affiliated locations.
Professional and fast-paced environment focused on excellent patient care