Ortho Scheduling Coordinator

Join Our Team as a Scheduling Coordinator!

Are you a detail-oriented and customer-focused Scheduling Coordinator looking for a rewarding career in a supportive and friendly environment? If you have a commitment to patient care, a keen eye for detail, and a team-oriented mindset, we'd love to hear from you!

Position Overview:

The Scheduling Coordinator is a key member of our front office team that creates a welcoming environment while ensuring efficient and accurate patient scheduling. This position is responsible for managing inbound calls, scheduling and confirming appointments, verifying insurance coverage, processing payments, and reviewing patient account balances. The ideal candidate is friendly, efficient, and detail-oriented, with the ability to multitask in a fast-paced front office environment. A successful Scheduling Coordinator consistently delivers excellent service with professionalism, warmth, and a proactive, "can do" attitude.

Key Responsibilities:

• Warmly greet and assist patients as they arrive at the office
• Accurately collect and input new and updated patient paperwork into Cloud 9, including medical history, dental history, and consent forms.
• Schedule, confirm, and adjust patient appointments according to provider availability
• Verify insurance benefits and educate patients on their orthodontic coverage
• Review patient balances, collect payments, and assist with contracts
• Perform administrative tasks such as answering phones, checking and posting, mail, and scanning approved invoices
• Maintain open and effective communication with Treatment, Financial, and Insurance Coordinators
• Ensure front office duties are performed in compliance with HIPAA and OSHA guidelines
• Support the practice's core values and commitment to exceptional patient care
• Performs additional duties as assigned

Qualifications & Skills:

• Minimum 1 year customer service experience preferred
• High school diploma or equivalent
• Previous experience of working knowledge of dental or orthodontic practices a plus
• Proficient in basic computer skills functions, including scheduling systems and Microsoft Office
• Strong understanding of orthodontic records and documentation
• Familiarity with HIPAA and OSHA compliance standards
• Excellent verbal and written communications skills Ability to multitask, stay organized, and manage time efficiently in a fast-paced environment
• Committed to delivering outstanding patient care with professionalism and empathy
• Consistently represents the practice with a polished, professional appearance and demeanor

Work Environment:

• Must be able to travel to other affiliated locations.
• Professional and fast-paced environment focused on excellent patient care
• Frequent standing, walking, bending, and reaching

What We Offer:

• Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development
• A great collaborative team environment!