We are seeking a motivated, punctual, and outgoing Orthodontics Front Desk Patient Relations Coordinator to join our team! Must have Orthodontic experience. *Hourly rate DOE.In this role, you will be responsible for customer focused, compassionate, and dedicated to facilitating solutions to patient’s dental health needs. The Patient Relations Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality orthodontic care to our patients. In working with new & existing team members with an open heart & mind; additional responsibilities including the below:SPECIFIC DUTIES
- Welcome patients to the office by greeting patients in person and on the telephone and answering inquiries
- Schedule/confirm appointments, ensuring patient satisfaction, provider time, and most effective use of rooms
- Maintain front office area is neat and orderly
- Assists patients with insurance and billing questions or refer to appropriate Billing team
- Complete daily checklist on time and accurately
- Check out patients upon appointment completion
- Schedule for future appointments and inquire about any overdue charges
- Answer any questions patients have
- Perform general office duties, such as document preparation, scanning, faxing, mailing, and filing
- Prepare daily check deposit (if applicable)
- Assist with protocol documentation as needed
- Navigate software without assistance
- Must always represent the practice in a professional, pleasant, and cooperative manner
- Maintain regular attendance and adhere to assigned work schedules and office policies
- Forward thinker and flexible in order to anticipate the needs of the patient and our dental team
- Performs other related duties as necessary or assigned by management