Orthodontics Treatment Coordinator

Job Summary:The Treatment Coordinator serves as a key member in the patient experience and flow. This position is responsible for explaining and ensuring the patient understands what treatment they need, the importance of the treatment to their overall health and the financial options to deploy in order to commit to the needed care.Essential Duties & Responsibilities:

Communicates recommended treatment plan to the patient and promotes good qualities of your doctorListens to individual patients concerns and assists the patient through by applying judgment and practical solutionsProvides feedback to patients regarding specific tactics that change financial and patient care outcomesWorks to obtain commitment to financial arrangement protocols from patientsGuides patients through proper office flow to assist in arranging appointments for follow up treatmentMaintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)Other tasks as requested by direct Manager

Education & Experience:

High School Diploma or GED with 4 or more years' experience in a dental office environmentFamiliarity with dental terminology to clarify to patient's treatment optionsIdeal candidates will have a Bachelor's degree in Healthcare Administration, Medical Sales or other related degree

Knowledge, Skills & Abilities:

Strong computer skills including: Microsoft Office and Healthcare Practice Management systemsAbility to work with mathematical concepts to practical situationsAbility to read, analyze and interpret common insurance plans and financial informationProven track record of developing highly productive working relationshipsAbility to work independently and professionally in a fast past environmentExcellent written and interpersonal communication skillsSuperior patient experience skills and successful track record of positive patient communicationsAbility to create and maintain good communications with the patient in order to explain and gain patient treatment planning understanding and acceptance

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