Orthopaedic Surgical Coordinator - Total Joint Arthroplasty - Tuckahoe Orthopedic

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Orthopaedic Surgical Coordinator - Total Joint Arthroplasty

Job Summary:

The Orthopaedic Surgical Coordinator serves as the primary administrative coordinator for elective total joint arthroplasty procedures, supporting a team of 3-4 orthopaedic joint surgeons and their associated physician assistants. This position is responsible for coordinating all non-clinical aspects of the surgical process, from scheduling procedures through completion of preoperative requirements, ensuring patients are fully prepared for surgery while maintaining efficient communication among patients, providers, hospitals, ambulatory surgery centers, and outside healthcare offices.

Working collaboratively with surgeons, physician assistants, nurses, medical assistants, scheduling departments, and insurance authorization teams, the Surgical Coordinator plays a critical role in maintaining an organized, efficient surgical workflow and improving the overall patient experience.

Primary Responsibilities

Coordinate scheduling of elective total joint arthroplasty procedures across affiliated hospitals and ambulatory surgery centers.

Serve as the primary point of contact for patients throughout the surgical scheduling and preoperative coordination process.

Obtain, organize, and track all required preoperative medical clearances, including those from primary care providers and consulting specialists such as cardiology, nephrology, pulmonology, hematology/oncology, and other disciplines as clinically indicated.

Monitor outstanding preoperative requirements and proactively communicate with patients and outside provider offices to resolve delays or incomplete documentation.

Upload, organize, and maintain medical documentation within EPIC using electronic document management systems such as RightFax/eFax.

Post surgical cases and ensure all required documentation is completed prior to the scheduled procedure.

Coordinate with insurance authorization/precertification departments to facilitate timely approval of scheduled surgeries.

Maintain accurate surgical schedules while communicating updates to surgeons, physician assistants, nurses, medical assistants, hospitals, and ambulatory surgery centers.

Provide professional, compassionate customer service while communicating effectively with patients, families, and members of the multidisciplinary healthcare team.

Identify opportunities to improve workflow efficiency and promote standardized surgical coordination processes across the Total Joint Arthroplasty program.

Education:

High School Diploma or GED (required)

Preferred Qualifications

Previous experience in surgical scheduling, healthcare administration, orthopaedics, or procedural coordination preferred.

Experience with EPIC electronic medical record preferred.

Proficiency with electronic document management systems (e.g., RightFax/eFax), Microsoft Office, and other healthcare technology platforms.

Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.

Excellent verbal and written communication skills.

Ability to work independently while collaborating effectively within a multidisciplinary healthcare team.

Demonstrated professionalism and commitment to exceptional patient service.

Experience:

2-3 years of experience in a related medical field with experience in processing referrals (preferred)

Range

Minimum: $18.11

Maximum: $27.17

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com