Orthopedic Surgical Care Coordinator

Job Description


The Orthopedics Surgical Care Coordinator is the direct link with the provider and the patients. This position is responsible for the day-to-day assigned physician practice. Responsible for coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks.


Job Duties and Responsibilities:

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearance. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate treatments prior to the surgery as advised by the Physician.
• Primary point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed. Provides service recovery and/raises issues to the supervising Office Manager when needed.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms, authorization requests and other requests by Physician as required.
• Collaborates with Workers Compensation Adjusters and Case Managers on worker’s compensation request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.
• Must be Bilingual English/Spanish