OSC Supervisor - E

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create aJoyful,Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role: 

As an Operation Services Supervisor,you’reat the helm of the airport experience—ensuring everything behind the scenes runs seamlessly.You’lllead and work alongside a team of Operation Service Concierges (OSCs), driving safe, efficient, and on-time operations on the ramp. From marshallingaircraftand handling baggage to cleaning, servicing, restocking, and monitoring safety procedures, you set the tone and pace for a consistent Customer experience—every flight, every day.

A Day in the Life:

As an Operation Services Supervisor, your day begins with energy and precision. Your contributions directly support flight schedules and enhance the travel experience. You’ll:

• Marshal aircraft in and out of gates with safety and precision.

• Oversee safe baggage and cargo handling—loading, unloading, and delivering items with care.

• Coordinate ramp responsibilities, including aircraft cleaning, lavatory servicing, and restocking.

• Conduct deicing and other ramp procedures with attention to timing and compliance.

• Monitor ramp safety and compliance, executing FOD walks and GSC responsibilities.

• Act as the go-to leader, coaching Crewmembers, resolving issues, and collaborating with airport teams, flight crews, mechanics, and vendors.

• Support international and domestic operations, ensuring procedures are followed to standard.

Why You’ll Love This Role:

• Lead a High-Impact Crew:Guide a passionate team that keeps flights moving and Customers smiling.

• Elevate Every Experience:From safety to service, your leadership ensures excellence behind the scenes.

• No Two Days Are the Same:Dynamic, hands-on, and fast-paced—you’ll stay energized and engaged.

• Room to Grow:Expand your leadership, operational, and safety expertise in a thriving environment.

What Makes a SuccessfulOperation ServicesSupervisor?

We’re looking for someone who is:

• Leadership-Minded:You model excellence and mentor your team with clarity, accountability, and care.

• Safety-Driven:You lead with a safety-first mindset, ensuring every process meets regulatory and company standards.

• Adaptable:You remain steady under pressure and nimble in a fast-moving operational environment.

• Collaborative:You’re a strong communicator who thrives in cross-functional coordination.

• Proactive:You take initiative, solve problems on the fly, and drive continuous improvement.

• Entrepreneurial:You embrace ownership, curiosity, and innovation to make every experience better.

Requirements:

• 2+ years in airport ramp operations

• Ability to lift 75+ pounds

• Physical stamina for standing, bending, reaching

• High school diploma or GED

• Available for flexible shifts, including early mornings, late nights, weekends, and holidays

• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.

Skill, Licenses, & Certifications:

• A current and valid Driver’s license is required.

Benefits:

• Health Benefits:New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.

• Travel Benefits:Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.

• 401(k) match:50% of your first 8%

• Generous PTO:Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!