Immediate need for a talented
OSS Support Analyst. This is a
06+ Months Contract opportunity with long-term potential and is located in
Richmond, VA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-29715
Pay Range: $32 - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Provide troubleshooting and triaging support for end-user issues.
- Educate users on resolving issues to minimize repeat calls.
- Maintain professionalism in a busy environment while adhering to compliance regulations.
- Complete call logs in Salesforce for each interaction and manage bulk requests.
- Collaborate with Level 2 Production Support for escalated issues.
- Support the rollout of new applications and stay updated on daily communications from management.
Key Requirements and Technology Experience:- 1-3 years of experience in a help desk environment.
- High school diploma or equivalent.
- Excellent listening, verbal, and written communication skills.
- Ability to troubleshoot, analyze, and resolve issues using available resources.
- Experience in a busy, stressful environment while maintaining professionalism.
- Associate’s or Technical degree.
- 3 years of IT experience.
- Knowledge of specific software/hardware.
- Experience in banking or financial services.
Our client is a leading
banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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