OT System Administrator

PURPOSE The OT Network Administrator will support the Operations Division Manufacturing and Warehousing by managing the OTIT infrastructure in throughout the manufacturing and warehouse distribution facilities.

ESSENTIAL DUTIES

• Assist with managing, maintaining, and supporting the OTIT network infrastructure and related components.
• Act as liaison between the SMC Operational Division and IT teams.
• Review and recommend network-related hardware and software technologies designs and services.
• Troubleshoot and resolve network application and system issues.
• Coordinate changes to IT processes & systems (e.g., Active Directory backups, firewalls, network switches, software applications, SQL servers, VMWare environment) to minimize operational impact.
• Support current and legacy computer systems in OT environment.
• Respond to equipment downtime issues in the plant and establish any required outside resources to assist in responding to issues quickly.
• Organize and schedule upgrades and maintenance without interruption of production.
• Support a variety of technologies such as human-machine interfaces (HMI), programmable logic controllers (PLC), and supervisory control and data acquisition (SCADA).
• Other duties as assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Collaborative team environment in a shared workspace.
• Carry a company-provided phone & participate in on-call rotation.
• General office, computer room, warehouse, and factory areas.
• Off-hours work and travel as required.
• Sitting for long periods.
• Minimum lifting requirements of 15 pounds.

MINIMUM REQUIREMENTS

• Associate degree in Computer Science, Information Technology, or relevant work experience.
• 1 years of relevant related experience in a similar role.
• Basic understanding of ITSM Principles or ITIL4 Foundations certification.
• Must have proficient knowledge of operating systems, network systems, and IT architecture.
• Windows systems administration.
• Understanding of network threats and appropriate mitigation techniques.
• Experience: Active Directory, Group Policy, SaaS concepts and technologies, IDM, MFA, M365, ITSM.
• Experience with MS SQL server.
• WAN/LAN concepts and technologies.
• DNS, IPAM, NTP administration.
• Firewall concepts and technologies.
• Experience with VMWare vSphere environments.
• Excellent interpersonal communication skills.

For internal use only: IT001