REMOTE
Max vendor rate is $67/hr
5 Days/40 Hours week
Subcontracting permitted
Job Title : Service Now ITOM Specialist
Top Skills Required :
1. ITAM in ServiceNow
2. Scripting in ServiceNow
3. ServiceNow Fundamentals
What you have done and what you will do:
Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM/HAM)
Experience leading at least three full lifecycle ServiceNow implementations.
Excellent understanding of CMDB data models, relationships along with hands on experience of getting CMDB configured for advanced technologies like Containerization, Cloud services (AWS, MS Azure etc.)
In depth understanding and proven experience with implementing Common Services Data Model till the Fly maturity level.
Ability to analyze existing business services and their relationships with other CIs and effectively map them for the success of ITSM processes like Incident, Change, and Dev Ops, Vulnerability Response etc.
Configuring Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB. Experience in moving to discovery patterns.
Core Platform and ServiceNow Scripting knowledge with hands-on experience is a must. Nice to have ATF, Service Portal, Platform Analytics and UI Builder experience.
Demonstrate experience with enhancing Discovery performance and coverage and building effective dashboards for senior managers, service owners and executives to show accurate and up to date results of our CMDB health.
Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems.
Leverage both proven and innovative technology approaches to solve challenging business problems.
Provide technical assessments, written documentation and technical expertise.
Work on continuous improvement by sharing experiences and knowledge with the team.
Advise on options, risk and impacts on business processes and technical architecture.
What we would like to see and expect to see:
5+ years as a key resource for large scale ITOM solutions, of which 3 or more years as a ServiceNow Architect / Lead or ServiceNow Solution Consultant
3+ years of experience with ServiceNow with a strong focus on Discovery, Service Mapping and Event Mgmt.
Validated successful oversight of several ServiceNow ITOM implementations.
Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools.
Ability to provide technical leadership and professional guidance to managers, team, and vendors.
ServiceNow Certified System Administrator Certification, Project Code :R
ReqRoute,Inc
ReqRoute is a young, vibrant and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley, we are passionate about building stronger employer brands to help employers attract the best talent.
We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base.
We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.
Our Human Capital Management (HCM) Consulting solutions cater to every aspect of HR strategy and planning. From Recruitment, Benefits, Payrolling to Performance Management tools, we provide HCM advisory services for outlining effective HCM Strategy, vendor selection, project management, implementation & user training.
ReqRoute gives you the ability to be as smooth and quick as the technology you are dealing with by putting you in touch with our enormous database. ReqRoute has the ability to quickly respond to technology initiatives by strategically acquiring skills and economically managing accessible resources. With ReqRoute, you have access to competent, brilliant and talented professionals representing every skill set. With ReqRoute, you can bring on professionals that are truly a fit into your teams.
20 to 49 employees
Management Consulting Services