OUC Business Systems Analyst Master

11-15 years of experience. Sr. Business Analyst will support OUC-IT modernization, public-safety technologies, and mission critical systems. Leads enterprise requirements, process redesign, and IT initiatives for 911/311 operations.

The Business Systems Analyst will support enterprise-level requirements development, process analysis, and systems modernization activities aligned with the mission of the OUC. This role formulates and defines system scope and objectives, analyzes business and user needs, documents requirements, and translates them into system specifications supporting 911 / 311operations and core IT environments.

The analyst will collaborate with technical teams, operational stakeholders, and partner agencies to support technology enhancements, workflow improvements, and system integrations. Work includes developing standardization tools and documentation, supporting process redesign initiatives, evaluating technology performance, and contributing to modernization projects across multiple platforms.

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CONTRACT JOB DESCRIPTION

Responsibilities:

1. Formulates and defines systems scope and objectives based on user needs and a comprehensive understanding of business systems.

2. Devises or modifies procedures to solve complex problems considering system limitations, operating time, and desired results.

3. Provides consultation on complex projects and contributes as a senior-level specialist across phases of systems analysis.

4. Leads requirement development sessions to gather detailed business and functional requirements.

5. Analyze existing workflows, processes, and system configuration to identify improvement opportunities and modernization needs.

6. Develops business process models, use cases, workflow diagrams, and documentation to support system design and decision making.

7. Translates business and operational requirements into clear, actionable technical specifications for OUC-IT teams.

8. Evaluates system capabilities, performance data, and user feedback to recommend system enhancements or process modifications.

9. Supports testing activities including test plan development, test case creation, user acceptance testing, and issue tracking.

10. Coordinates with cross-functional stakeholders to ensure alignment between operational needs, technical solutions, and project goals.

11. Assists in the development of standardized tools, templates, documentation framework, and reporting dashboards.

12. Supports change management activities including training documentation, stakeholder communication, and workflow transition support.

13. Conducts impact assessments to determine effects of system changes on users, processes, and integrated systems.

14. Supports data validtation, data mapping, and data quality reviews to ensure accuracy and consistency across platforms.

15. Prepares reports, presentations, and recommendations for leadership based on analysis, findings, and project outcomes.

Minimum Education/Certification Requirements:

Bachelor s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification
Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Software Development Lifecycle (SDLC)	Required	11	Years
11-15 yrs. Business systems analysis or IT project support	Required	11	Years
Workflow analysis and enterprise process improvement	Required	11	Years
Requirement gathering and documentation	Required	11	Years
Bachelor s degree in IT or related field or equivalent experience	Required	11	Years
Workflow and process-mapping tools (Visio, etc)	Required	11	Years
Use case development and process modeling	Required	11	Years
Multistakeholder coordination experience	Required	11	Years
Testing and UAT support	Required	11	Years
Data validation, mapping, and quality review	Required	11	Years
Experience with public safety or high-availability systems	Desired	0
Change management support	Required	11	Years
Reporting, dashboard creation, and presentations	Required	11	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	What is your candidate's email address?
Question3	Candidates submitted above the hourly NTE Vendor Rate $$.$$ of $$.$$ will not be considered. Do you agree to this requirement?
Question4	There are no reimbursable expenses. Do you agree to this requirement?
Question5	By submitting your candidate to this requisition, you are indicating your company s acceptance of the terms and conditions contained within the Supplier Agreement and Amendment #2022-01 to the Supplier Agreement. Do you agree to this requirement?

Existing Incumbent Resource?: Yes