Out of Home Care Manager

Salary: $65,000/yr

Position Summary: The Circuit Manager of Out-of-Home Care (OOHC) is responsible for the day-to-day management and coordination of placement services within Circuit 9, serving Orange and Osceola Counties. This position ensures placement operations are conducted in accordance with contractual requirements, Florida Statutes, Florida Administrative Code, and organizational policies, while supporting the Director of Out-of-Home Care in achieving departmental goals and performance expectations.

The Manager directly supervises two Out-of-Home Care Supervisors, an Intake Behavioral Health Coordinator, and Out-of-Home Care Specialists responsible for coordinating licensed placements, including foster homes (Levels II–V), group homes, and specialized placement settings. The Manager provides guidance, coaching, and operational support to staff to ensure timely placement decisions, placement stability, and consistent service delivery.

This position monitors placement operations, assists in resolving complex placement challenges, reviews operational and utilization data, and implements process improvements to support quality outcomes and efficient service delivery. The Manager establishes clear performance expectations, promotes accountability, and collaborates with the Director and internal partners to address operational needs and improve placement practices. Additionally, the Manager participates in the third-tier on-call rotation, providing operational support and guidance for after-hours and emergent placement needs.

Technical/Functional Expectations:

1. Administrative Oversight – Essential Function:
Manages daily placement operations to ensure staff follow program standards, operating procedures, contractual requirements, and regulatory expectations. Monitors workflow, provides guidance and support, and identifies opportunities to improve operational efficiency and service delivery.

2. Leadership – Essential Function:
Provides daily leadership, coaching, and support to supervisors and Out-of-Home Care staff. Promotes accountability, delegates responsibilities appropriately, supports resolution of complex placement issues, and fosters a collaborative, solution-focused work environment.

3. Placement Utilization and Fiscal Stewardship – Essential Function:
Monitors placement utilization and related expenditures to support responsible resource management. Assists the Director of Out-of-Home Care with identifying utilization trends, assessing budget impacts, and promoting fiscally responsible placement decisions while maintaining quality care.

4. Collaboration and Communication – Essential Function:
Collaborates with the Director of Out-of-Home Care, peer managers, supervisors, and cross-functional departments to support coordinated placement planning and operational goals. Maintains clear communication with internal teams, community providers, and system partners to promote continuity of care and strong working relationships.

5. Data Collection and Analysis – Essential Function:
Collects, monitors, and analyzes operational and program data to identify trends, track performance measures, and support improvement efforts. Prepares reports and recommendations for the Director of Out-of-Home Care and assists with implementing quality improvement initiatives.

6. Other Duties as Assigned – Essential Function:
Performs additional duties as assigned to support departmental operations. This may include participating in special projects, facilitating staff training, providing leadership coverage, and assisting with organizational initiatives and continuous quality improvement efforts.

Behavioral Competencies:

1.      Influence: Communicates clearly and persuasively to build understanding, alignment, and commitment. Positively influences the opinions and actions of others.

2.      Delegation: Assigns tasks and responsibilities effectively, communicates expectations clearly, and empowers team members to take ownership and develop solutions.

3.      Conflict Management: Addresses conflict constructively by responding to inappropriate behaviors, encouraging open dialogue, identifying root issues, and supporting mutually beneficial resolutions.

4.      Ethics and Integrity: Models the organization’s values and system-of-care principles. Maintains professionalism, integrity, and ethical standards while supporting a strengths-based, solution-focused environment.

5.      Innovation: Demonstrates creativity and forward thinking by improving processes, developing new approaches, and generating practical solutions to complex challenges.

6.      Cultural Sensitivity: Works effectively with individuals from diverse cultural and socioeconomic backgrounds and demonstrates respect, inclusivity, and cultural awareness in all interactions.

7.      Customer Service: Anticipates and responds to the needs of internal and external stakeholders with professionalism, care, and a commitment to service excellence and continuous improvement.

8.      Prioritizing: Manages competing demands, prioritizes tasks effectively, and allocates time and resources to meet deadlines and achieve organizational goals.

Minimum Qualifications:

1.      Bachelor’s degree in Social Work, Human Services, Public Administration, or a closely related field.

2.      Minimum of three (3) years of child welfare experience, with a strong emphasis on out-of-home care and/or placement services.

3.      Minimum of three (3) years of supervisory or leadership experience, including direct oversight of staff and program operations.

4.      Child Protection Certification.

5.      Demonstrated knowledge of Florida child welfare statutes, including Chapter 39, applicable administrative codes, and regulatory requirements.

6.      Valid driver’s license and ability to travel throughout assigned circuits and to other locations as required.

Preferred Knowledge, Skills, and Abilities:

1.      Demonstrated ability to manage fiscal responsibilities with integrity and align resources with program needs.

2.      Strong organizational and time management skills, including the ability to develop, analyze, and present management reports clearly and effectively.

3.      Advanced knowledge of Florida Statute Chapter 39 and Florida Administrative Code, with the ability to apply regulatory requirements to daily operations and decision-making.

4.      Ability to identify trends, interpret findings, and translate data into actionable strategies.

5.      Strong interpersonal skills with the ability to collaborate effectively across departments and with external stakeholders.

Physical Requirements:

1.      Ability to lift and carry up to 20 pounds.

2.      Frequent sitting and standing.

3.      Occasional walking, bending, stooping, and crouching.

4.      Use of hands for grasping, typing, and writing.

5.      Ability to reach, read, speak, and listen effectively.

6.      Ability to operate a motor vehicle and travel as required.

Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650