Outbound Call Associate

Personnel Resources

Dothan, AL

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JOB DETAILS

SALARY

SKILLS

Business Operations, Business Support, Call Centers, Call Volume, Communication Skills, Computer Skills, Corporate Policies, Customer Response, Customer Support/Service, Data Collection, Data Entry, Detail Oriented, Food Safety, Food Services, Food and Beverage Industry, Maintain Compliance, Operational Support, Organizational Skills, Outbound Call Centers, Presentation/Verbal Skills, Public/Media/Press/Analyst Relations, Quality Management, Quality Metrics, Record Keeping, Regulations, Safety Codes, Scripting (Scripting Languages), Time Management

LOCATION

Dothan, AL

POSTED

30+ days ago

Customer Order Form Order Date 2-5-26 Time By___WC_____ New Client? Yes WC Needed? Y/N Start Date Branch: PR PRII Copper ESSG Client/Prospect? Y/N Assignment Length 13 Weeks Order Type TH Work Days M-F Hours/Shift 9a-4p (flexible) Lunch (optional) 30 min or 1 hour lunch OT__________ Client Name TSC Associates Ordered/Report To TC Hallford Phone 334-699-5765 Email Address Thomas.hallford@tscassociates.com Why Using? Physical Address/Directions 355 N Oates St Dothan, AL 36303 Employee Name SSN Telephone Pay $15 Bill 43% Order Filled Job Description- JOB TITLE- Outbound Call Associate (needs 2 employees) What does company do? Food Safety Services Important Info: Job Duties: -Calling prospects/clients to see if they need their services -Taking inbound and outbound calls -Call center experience would be great -Customer service exp would be great Benefits: Special Requests List Customer Hot Buttons Screening Required 5 panel 10 panel Choice Alacourt MVR Dress Business Casual Safety Lunch Code Equipment Facilities Did you ask for 4-hour guarantee? Y/N Pre-Interview? With? What other services are being used? ____________________________________________ Can we use co. name? _____ Arrival Check Date Time To By Last Day Worked 2nd Day Date Time To By Reason/Grade Overview A well-established Dothan firm is seeking an Outbound Call Associate to join their team. The ideal candidate will be responsible for making outbound calls to clients and prospects, providing information, gathering data, and supporting overall business operations through clear and professional communication.ResponsibilitiesMake outbound calls to existing and potential customers to share information, follow up on inquiries, and gather required details. Maintain accurate records of call activity, customer responses, and updated contact information. Provide professional and courteous customer service while representing the company positively. Follow call scripts and guidelines while maintaining a natural and engaging conversation style. Meet daily and weekly call volume goals while maintaining quality standards. Collaborate with team members and supervisors to improve call outcomes and processes. Ensure compliance with company policies and applicable regulations during all calls. QualificationsPrevious experience in outbound calling, customer service, or a call center environment is preferred but not required. Strong verbal communication skills with a confident and professional phone presence. Basic computer skills, including data entry and navigating internal systems. Ability to work independently and stay motivated in a goal-driven environment. Strong attention to detail and organizational skills. Dependable, punctual, and able to manage time effectively. Pay & Location$15/hour On-site position located in Dothan, AL

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