Outbound Call Center Rep

Outbound Call Center Rep

Pay: $20.00-$22.00 per hour

Schedule: Monday-Friday, 9:00 AM-5:00 PM (may shift to 8:00-4:00)

Location: 100% on-site, accessible by public transportation

Role Overview

Seeking professional, confident communicators to conduct telephone interviews and recruit participants for market research projects. This role requires strong communication skills, attention to detail, and the ability to meet daily performance metrics.

Key Responsibilities

• Conduct outbound phone interviews and document responses
• Screen and recruit participants for research studies
• Follow up on leads and perform targeted web searches
• Meet call volume and recruiting goals
• Ensure accurate, timely, and reliable data collection
• Assist with data entry and administrative tasks as needed

Qualifications

• Professional and assertive communication style
• Strong time management and follow-through
• Ability to build rapport and handle objections
• Typing speed of 45+ WPM with accurate data entry
• Microsoft Office proficiency
• Positive, self-motivated team player able to work independently

Training & Attendance

• On-time attendance is required
• No absences or time off permitted during the first two weeks of training

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.