Uncapped commission based on booked appointments and performance
Paid Time Off (PTO)
Career advancement opportunities
Stable schedule in a growing home services company
Job Description
We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.
This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.
This is a performance-based role with commission upside. Base pay is hourly at minimum wage.
Responsibilities
Make outbound sales calls to existing customers, unsold estimates, and marketing lists
Handle inbound calls as needed
Follow call scripts and booking processes
Identify customer needs and convert calls into booked appointments
Upsell services and maintenance plans when appropriate
Accurately document all calls and outcomes in ServiceTitan CRM
Meet or exceed daily call and booking goals
Participate in training and performance coaching
Required Qualifications
High school diploma or GED
Experience in outbound call center, inside sales, or appointment setting
Familiarity with CRM software (ServiceTitan strongly preferred)
Strong phone communication and active listening skills
Confident using computers and multiple systems simultaneously
Ability to work in a fast-paced, metric-driven environment
Preferred Experience
HVAC, plumbing, or home services call center experience
ServiceTitan booking and dispatch workflows
Commission-based or performance-pay sales roles
Work Environment
Call center / inside sales environment
Script-driven, KPI-focused role
High accountability, low micromanagement
Why This Role Works
Clear expectations
Measurable performance
Commission-driven earnings
Pathway into senior sales, dispatch, or operations roles