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Outbound Call Center Representative

Advantage HVAC, Plumbing, and Electrical

Fort Walton, FL

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JOB DETAILS
SKILLS
Call Centers, Call Volume, Coaching, Communication Skills, Customer Conversion, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Exceeded Sales Goal, Health Insurance, High School Diploma, Inside Sales, Maintenance - HVAC, Maintenance - Plumbing, Marketing, Metrics, Needs Assessment, Outbound Call Centers, Performance Analysis, Performance Metrics, Sales, Scripting (Scripting Languages), Telesales, Up-Selling
LOCATION
Fort Walton, FL
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance

Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)


Pay & Benefits


  • Hourly pay at minimum wage

  • Uncapped commission based on booked appointments and performance

  • Paid Time Off (PTO)

  • Career advancement opportunities

  • Stable schedule in a growing home services company

Job Description


We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.


This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.


This is a performance-based role with commission upside. Base pay is hourly at minimum wage.


Responsibilities


  • Make outbound sales calls to existing customers, unsold estimates, and marketing lists

  • Handle inbound calls as needed

  • Follow call scripts and booking processes

  • Identify customer needs and convert calls into booked appointments

  • Upsell services and maintenance plans when appropriate

  • Accurately document all calls and outcomes in ServiceTitan CRM

  • Meet or exceed daily call and booking goals

  • Participate in training and performance coaching

Required Qualifications


  • High school diploma or GED

  • Experience in outbound call center, inside sales, or appointment setting

  • Familiarity with CRM software (ServiceTitan strongly preferred)

  • Strong phone communication and active listening skills

  • Confident using computers and multiple systems simultaneously

  • Ability to work in a fast-paced, metric-driven environment

Preferred Experience


  • HVAC, plumbing, or home services call center experience

  • ServiceTitan booking and dispatch workflows

  • Commission-based or performance-pay sales roles

Work Environment


  • Call center / inside sales environment

  • Script-driven, KPI-focused role

  • High accountability, low micromanagement

Why This Role Works


  • Clear expectations

  • Measurable performance

  • Commission-driven earnings

  • Pathway into senior sales, dispatch, or operations roles


About the Company

A

Advantage HVAC, Plumbing, and Electrical

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