Outbound Call Center Representative

Description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):
Shift 1 (United States of America)

Job Description:

Help save lives from the comfort of home. Candidates must reside within 30 miles of our offices in the following locations:

Arizona: Tempe

South Dakota: Aberdeen, Rapid City

North Dakota: Bismark, Fargo, Minot

Montana: Billings, Butte,

Wyoming: Casper, Cheyenne

Idaho: Coeur d'Alene, Lewiston

Texas: El Paso

Pay Range: $16.40-$17.99 per hour

We're looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator. In this role, you'll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day.

If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.

What You'll Do

• Make outbound calls to current, past, and potential donors in a quiet, distraction free, home office space (required)
• Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls)
• Build rapport and provide excellent customer service
• Encourage donors to continue supporting lifesaving causes
• Ability to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment
• Maintain accurate donor information and appointment details
• Meet daily and weekly performance goals and metrics
• Work collaboratively in a supportive remote team environment

What We're Looking For

• Positive attitude and strong communication skills
• Comfortable spending most of the workday on the phone
• Goal-oriented and motivated by performance metrics
• Ability to stay resilient and professional when facing rejection
• Strong multitasking and computer skills
• Dependable attendance and punctuality
• Ability to work independently in a remote setting

Preferred Experience

• Customer service experience
• Call center experience
• Appointment scheduling, sales, collections, or outreach experience

Training Schedule

Paid Training - 100% attendance required

• Monday-Friday
• 9:00 AM-5:30 PM Arizona Time
• Four weeks

Post-Training Schedules

You will be assigned one of the following schedules:

• Tuesday-Saturday | 10:30 AM-7:00 PM
• Sunday-Thursday | 10:30 AM-7:00 PM

You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.

Why Join Us?

• Meaningful work that impacts lives
• Supportive team culture
• Paid training
• Stable full-time schedule
• Opportunity to grow and develop professionally

Join a team where your voice, positivity, and persistence truly make a difference. Every appointment you schedule can help save lives.

Hiring Restrictions:
Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

Location:
1524 West 14th Street #120 Tempe, AZ 85281

Job Category:
Sales / Community Outreach

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.