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Outbound CSR - Call Center

NW Staffing

PHOENIX, AZ

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JOB DETAILS
SALARY
SKILLS
Automotive Repair and Maintenance, Automotive Technology, Call Centers, Call Volume, Communication Skills, Computer Systems, Customer Escalations, Customer Relations, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Diversity, Documentation, Employee Benefits, Establish Priorities, Microsoft Excel, Microsoft Outlook, Multitasking, Outbound Call Centers, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Quality Metrics, Record Keeping, Resolve Customer Issues, Team Player, Time Management, Writing Skills
LOCATION
PHOENIX, AZ
POSTED
30+ days ago

Are you looking for steady, long-term work where you can put your customer service skills to great use? Our client is seeking a Customer Service Representative to join their Outbound Call Center team.

If you thrive in a fast-paced environment and take pride in providing excellent service, this could be a great opportunity for you.

WHY YOU’LL LOVE THIS ROLE: 
  • Stable, long-term opportunity with a growing company in the technology and automotive services industry.
  • Consistent weekday schedule with no weekends required.
  • Collaborative team environment where your communication and customer service skills make a direct impact.

LOCATION: Phoenix, AZ (Must reside near the Phoenix area

SALARY: $19.00/hr.

SCHEDULE: Monday – Friday | 6 am – 6 pm (MST) | Long-term

INDUSTRY: Technology and automotive services

THE ROLE

This is an outbound call center role focused on proactive customer communication. Team members will contact clients by phone and email to provide timely updates regarding the status of their orders. Working from a prioritized queue, they will review order information, communicate progress updates, address customer inquiries, and ensure clients remain informed throughout the process. This role requires accurate documentation of all customer interactions, utilizing internal systems to track outreach efforts, maintain detailed records, and update order statuses.





KEY RESPONSIBILITIES:
  • Make outbound calls to customers regarding order status updates and timelines.
  • Send follow-up emails and maintain ongoing communication with customers as needed.
  • Review and manage a prioritized list of customer orders.
  • Accurately document all customer interactions within internal systems.
  • Research order status and provide clear, professional updates.
  • Resolve customer inquiries or escalate concerns appropriately.
  • Maintain productivity and quality standards in a fast-paced call center environment.
  • Collaborate with internal departments to gather information and support customer needs.

WHAT WE’RE LOOKING FOR:
  • Previous customer service experience required; call center experience preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize workload, and problem-solve effectively.
  • Comfortable making a high volume of outbound calls.
  • Detail-oriented with strong organizational skills.
  • Experience using Microsoft Outlook and Excel preferred.
  • Ability to navigate multiple computer systems while speaking with customers.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT

We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.

This position is offered through the Sacramento Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Sacramento Branch for immediate consideration. Or contact our office directly at 916-993-4182 to speak with a Recruiter.




For more information regarding our company and employee benefits, please click on the links below.

About NW Staffing Resources

NW Staffing Employee Benefits









About the Company

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