Outbound Enrollment Specialist - Location: Boca Raton
Schedule/Shift:
9:00 AM 5:45 PM
10:15 AM 7:00 PM
11:15 AM 8:00 PM
Includes two 15-minute breaks and a 45-minute lunch daily
Position starts at $22.00/hr.
Training Schedule
1st week: 9:00 AM 5:45 PM (no matter what shift you're hired for training is this schedule)
Compensation & Benefits
Competitive base pay + commission
Commission paid at:
50% while temporary
100% upon permanent conversion
About the Role:
We are seeking a motivated and customer-focused Sales Representative to join our team, supporting the program. In this role, you will communicate the value and benefits of membership to prospective patients through a personalized, consultative sales approach.
This is a great opportunity for individuals who thrive in a fast-paced, structured environment and enjoy engaging with people. All sales efforts are conducted through outbound campaigns to patients already associated with transitioning physiciansno cold calling involved.
Comprehensive training is provided to ensure your success and confidence in delivering high-quality service.
Key Responsibilities
Conduct outbound call campaigns to educate patients on the benefits of membership
Utilize a consultative approach to identify patient needs and highlight relevant program features
Handle inbound calls and document all interactions accurately in Salesforce (CRM)
Perform research and assist with problem resolution
Escalate patient concerns to management when necessary
Key Competencies
Strong understanding of company policies, procedures, and program offerings
Professional, positive, and service-oriented communication style
Ability to effectively collaborate with physicians and their staff
Proven success in outbound calling environments and meeting performance metrics (conversion rates, talk time, quality scores)
Excellent phone etiquette and ability to navigate advanced phone systems
Bilingual skills are a plus
Minimum Qualifications
High School Diploma or GED
2+ years of Sales/Customer Service experience in a call center OR administrative/business environment
Preferred Qualifications
Associate degree
Experience in consultative or relationship-based sales (healthcare or membership-based services preferred)
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems
Position is contingent on a background check.