Job title: Outbound Sales & Lead Generation (WFH)
Work Location: Remote
Experience: Yes, customer service and sales preferrable
Education Qualification: High School Diploma or GED
Role Overview:
- In this role, you'll connect with existing military customers and their families on behalf of one of the nation's largest insurance providers.
- Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.
Roles and Responsibilities:
- Make outbound calls to existing military customers and their families on behalf of one of the nation's largest insurance providers
- Engage customers in professional, courteous conversations to build trust and interest
- Identify and qualify potential leads based on customer needs and eligibility.
- Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
- Maintain accurate records of calls, leads, and outcomes in the CRM system
- Meet or exceed daily and weekly performance targets for call volume and lead generation
- Provide feedback to the team on customer trends and opportunities for improvement
Required Skills & Desired Skills
- Private and secure workspace at home free from background noise or distractions
- GED or High School Diploma
- Preferable 6 months experience in customer service, call center, or sales preferred
- Strong communication skills with the ability to engage diverse customers clearly and professionally
- Ability to listen actively, handle objections, and build rapport quickly
- Comfortable working with call scripts while adapting to customer needs
- Basic computer skills and familiarity with CRM or call management systems
- Goal‑oriented, self‑motivated, and able to work independently in a remote environment
- Respectful and empathetic approach when working with military families
- Prior work-from-home call center experience is a plus!
- Must complete a self-administered tech validation tool through Thinscale
- Must strictly adhere to assigned work schedules and have no scheduling conflicts within the first 30 days
- Must be able to pass the background check and Drug Screen
Technical Requirements:
- Must provide your own Computer or Laptop
- Internet Connection - Direct wired connection: Minimum of 25mbps download and 10mpbs upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, no mobile broadband connections, no wifi-extenders and no Ethernet Wall Jack/Port). T-Mobile is not an accepted ISP
- Windows 11 Desktop or laptop current on all security updates (Macbooks or Chromebooks are not allowed)
- High-quality noise-canceling wired USB headset
- Dual Screen Set-up - a separate 19" monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
- Webcam
- Hard Drive Storage: Free space - 7 GB usable
- Processor: Dual‑Core @ 3.0 GHz or better, or Quad‑Core @ 2.0 GHz or better, with a minimum of 4 cores and 4 threads.
- RAM Required - 8 GB
- Anti-Virus - Full versions of Windows Defender or Essentials
What We Offer
- $10 per hour pay + performance‑based incentives
- Work from Home
- 100% paid virtual training
- 401(k) retirement plan
- Medical, dental, and vision insurance available after 90 days (for full‑time employees)
- $22 monthly internet stipend (for eligible employees)
- Ongoing training and support to help you succeed
- Clear opportunities for career growth within a fast‑growing agency
- A collaborative, supportive team environment that values your contributions
Training - 3 days
- Tuesday to Thursday: 10am EST - 7pm EST
- Daily Schedule after training
- Monday to Thursday: 10am EST - 7pm EST
- Friday: 10am EST - 5pm EST
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Submit the form below to apply
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Do you own Window 11 PC?(Required)
YesNo
Do you have 2nd monitor and noise cancelling headset?(Required)
YesNo
Do you have a private quite working environment?(Required)
YesNo
How many years of experience do you have working as a Customer Service Representative?(Required)
0-12 Monthsmore than 12+ Months
Do you live in one of the approved states with legal status(Required)
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Immediate joinerwithin 2 weeksmore than 2 weeks
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