Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Outbound Marketing Specialist, you will build relationships with guests through outbound phone calls and personalized email outreach, helping them plan memorable MGM Resorts experiences. Each day, you will review their guest portfolio, identify sales opportunities, book hotel reservations, maximize available offers, and recommend dining, entertainment, and special events. You will collaborate with property teams and business partners to deliver exceptional guest service while achieving individual and team sales goals. This fast-paced role is ideal for someone who enjoys connecting with people, providing personalized service, and driving results through relationship-building and sales. (KPI's benchmarks are required every month)
THE STARTING RATE:
THE DAY-TO-DAY:
Plan, develop, and implement comprehensive outbound marketing messages and offers across multiple channels, including email and phone, to drive customer trips
Coordinate and develop engaging marketing messages and content that resonate with target audiences
Utilize and provide outreach based on database insights from our customer relationship management (CRM) system
Conduct high-volume outbound calls to prospective customers to market/sell our products/services and generate interest
Develop customer relationships to personalize their experience
Develop strong customer relationships to personalize their experience and provide exceptional guest service, ensuring satisfaction and loyalty
Proactively reach out to and qualify new leads to drive repeat bookings
Stay informed about the latest trends and tools in outbound marketing to continuously improve marketing and outbound sales performance
Proactively ensure the cost-effective use of promotions and strategic customer reinvestment
THE IDEAL CANDIDATE:
Must be at least 21 years of age
Must have a high school diploma or GED
Prior relevant experience in telemarketing, sales, or a related customer service role.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12344
Are you ready to JOIN THE SHOW? Apply today!