Outbound Sale Representative - Contact Center

United Rentals

Charlotte, NC

Apply

JOB DETAILS

SKILLS

Call Centers, Communication Skills, Construction Equipment, Corporate Compliance, Corporate Policies, Cost Control, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Equipment Rentals, Information Technology & Information Systems, Inside Sales, Inventory Costs, Inventory Management, Leadership, Marketing Campaign, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Negotiation Skills, OSHA, Organizational Skills, Partner Sales, Parts Sales, Persuasion Skills, Pricing, Rental Rates, Rentals, Revenue Growth, Sales, Sales Campaigns, Sales Management, Sales Tools, Salesforce.com, Team Player, Territory Management, Time Management, Vehicle Fleets

LOCATION

Charlotte, NC

POSTED

21 days ago

Great company. Great people. Great opportunities.

This position is not remote and requires hires to live within the Charlotte Metro area.

If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As an Outbound Sales Rep, you'll be instrumental in supporting new and existing customers through outbound sales and personalized account management. Our customers expect expert consultation regarding equipment usage, job site management, inventory cost-control measures, and above all else, a frictionless rental process. In this role you will help manage our customer's needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses.

What you'll do:

Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business
Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business Communicate to a customer any terms/conditions applying to a request
Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaign Identify and qualify an equipment request to ensure it will suite the customer's requirements
Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition Coordinate with all inside and outside branch staff to ensure customer satisfaction
Support & learn about branch operations
Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management
Coordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel
Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures
Other duties assigned as needed

Requirements:

College Degree preferred or equivalent combination of education and experience
1 year sales and/or construction equipment experience.Prior Inside Sales with Outbound calling preferred
Proficient in Microsoft Office: Word, Excel, Outlook
Reliable, dependable and professional
Proficient in RentalMan, and in utilization of the various tools and resources available to Customer Care Center
Position may require flexibility in the days and hours of work schedule
Excellent time management and efficiency skills
Excellent organizational and communication skills

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

About the Company

United Rentals

Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces. Building a better future is our commitment to the people and communities we serve. United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,186 rental locations in North America and 11 in Europe. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 18,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 3,800 classes of equipment for rent with a total original cost of $14.18 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com. Our Customers Our diverse customer base includes construction and industrial companies, utilities, municipalities, government agencies and independent contractors. Most of our customers align with three categories: approximately 50% are non-construction, such as industrial; 46% are non-residential construction; and 4% are residential. We provide every customer with access to the best people, equipment and solutions in the industry. Our Mission Deploy the best people, equipment and solutions to enable our customers to safely build a better and stronger future. Our Values Safety First Act, and require others to act, in a manner that puts the safety of our employees, customers and communities first. A Passion For People Build a diverse workplace that challenges all employees to grow professionally and embrace teamwork. Visible Leadership Lead by example in every business decision and action, with a sense of humility and responsibility. Customer-Driven Support the best interests of our customers and develop better ways for them to succeed at their jobs. Absolute Integrity Always do the right thing, honor commitments and ensure appropriate corporate governance. Community-Minded Be an outstanding corporate citizen and a good neighbor in every sense by being helpful, respectful, law-abiding and friendly. Continuous Innovation Contribute to a culture of innovative thinking that empowers employees to improve quality, efficiency and customer service. Sustainability Engage in practices that lead to positive change by encouraging social accountability and environmental responsibility.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Rental Services

WEBSITE

http://www.unitedrentals.com

Resume Resources

Free Resume Templates Free Resume Builder