Outdoor Guest Services Supervisor (Transportation Specialist)

Outdoor Guest Services Supervisor (Transportation Specialist)

General Purpose:

The Outdoor Guest Services Supervisor, Transportation Specialist is responsible for the daily

supervision, coordination, and safe operation of Purgatory Resort's transportation services and

outdoor guest operations. This position combines administrative, supervisory, and hands-on

transportation responsibilities to ensure seamless guest and employee movement throughout

the resort and surrounding areas.

The Supervisor oversees a year-round fleet of vehicles, leads and trains staff, coordinates

guest and homeowner transportation, and ensures compliance with all PUC, DOT, FTA, and

FMCSA regulations. This position also supports outdoor guest service operations, including

events, grounds, parking, and ticket scanning.

Essential Duties and Responsibilities:

Operations & Scheduling

Assign, schedule, and dispatch transportation for guests, employees, and homeowners

using LimoAnywhere and other scheduling tools.

Coordinate and communicate shuttle routes, event transportation, and special

reservations.

Overseer vehicle maintenance schedules and coordinate repairs or service needs.

Maintain a clean, safe, and reliable vehicle fleet; ensure vehicles are fueled, washed, and

inspected regularly.

Provide accounting and billing support for transportation services including guest billing,

mileage tax, and airport fees.

Supervision & Leadership

Supervise, and support all transportation and outdoor guest services staff.

Conduct performance evaluations and address performance issues promptly.

Train new employees on driving procedures, guest interaction, and departmental policies.

Promote a culture of professionalism, safety, and guest satisfaction.

Facilitate CDL driver training and licensing programs; oversee driver schedules and

vehicle maintenance logs to ensure a safe, fully staffed transportation department.

Compliance & Safety

Maintain compliance with DOT, FMCSA, FTA, and PUC licensing, reporting, and

documentation requirements.

Track and manage driver qualification files including CDL renewals, medical certificates,

and driving records.

Maintain and document a comprehensive departmental safety program, ensuring all

required meetings and inspections are completed and logged.

Conduct driver road tests and maintain required documentation for new hires.

Guest & Administrative Support

Provide professional, courteous service to guests and homeowners.

Respond to guest inquiries, transportation requests, and complaints with accuracy and

professionalism.

Coordinate with other resort departments to support special events, weddings, and

outdoor guest operations.

Prepare reports, spreadsheets, and communications for management as needed.

Ensure all department communications are timely and accurate.

Driving Duties

Safely transport guests and employees in company vehicles as needed.

Operate vehicles in compliance with all resort, state, and federal regulations.

Ability to make quick, sound decisions in adverse weather or traffic conditions

Other Duties as Assigned

Required Qualifications

Must be 21 years or older.

Valid State Driver's License with acceptable MVR per resort insurance requirements.

Must have or be willing to get a CDL license.

Ability to pass a DOT physical and participate in random drug/alcohol testing per FMCSA

regulations.

Minimum 3 years of supervisory or management experience.

Strong knowledge of Microsoft Office, Google Workspace, and LimoAnywhere (or similar

scheduling software).

Strong communication and leadership skills.

Willingness to work weekends, holidays, and occasional overtime.

Preferred Qualifications

CDL Class B or A with Passenger Endorsement (P2) - training or reimbursement

available for qualified candidates.

Experience with resort operations or guest service leadership.

Knowledge of vehicle maintenance and repair scheduling.

High School diploma or GED required; college degree preferred.

Strong Understanding of DOT/PUC regulations, CDL requirements,

Working Environment / Physical Requirements

Approximately 25% driving in resort and mountain environments, often in adverse

weather (snow, ice, cold).

Approximately 75% office work in administrative and supervisory settings.

Frequent use of 2-way radios, telephones, and computers.

Occasional lifting or pushing up to 50 lbs.

Exposure to mechanical, electrical, and road hazards possible.

Constant use of visual acuity, spatial perception, and judgment is required.

Perks for Every Season

Our year-round employees enjoy:

Comprehensive health benefits (medical, dental, vision, life, accident)

FSA/HSA with employer contribution

401K with employer match

FTO leave plan

Annual bonus potential

Free season pass for you and your dependents

Free access to MCP-owned resorts for you and your dependents

Buddy passes for family and friends

Discounts on lodging, retail, rentals, and services

Carpool incentives, free employee shuttle, and helmet subsidies

Pro-deals through ExpertVoice & Outdoor ProLink

Durango Hot Springs, Dalton Ranch, and Glacier Club access

Mortgage assistance, childcare discounts, and employee assistance program