Outdoorsy Bayfield - Guest Experience Host (Seasonal)

About The Ride Platform

The Ride Platform, Inc. is the parent company of Outdoorsy, Ride, Wheelbase, and Roamly. We're named for the thing every part of our business runs on: the ride — the single transaction where an operator meets a renter. We're the only company building end-to-end for the Operator Economy: the marketplaces to book (Outdoorsy, Ride), the enterprise SaaS to manage (Wheelbase), and the insurtech (Roamly) to protect the assets people turn into profitable businesses. We enable millions of people to explore the world while helping independent operators build generational wealth. Our mission is to build the essential infrastructure for the mobility economy.

About The Outdoorsy Destination Network

The Outdoorsy Destination Network (ODN) is a collection of destinations that lie at the doorstep of the most awe-inspiring and popular outdoor locations in the U.S, starting with California, Colorado, and Texas. This endeavor aims to create comfort-first ways for all guests to spend time in the outdoors. The company is dedicated to transforming the quality of the guest experience in a category that has traditionally underserved the needs of modern travelers. 

Named one of Fast Company’s most innovative global travel and hospitality companies of 2023, Outdoorsy is the leading global marketplace in outdoor travel. Launched in 2023, ODN is designed to fulfill Outdoorsy’s founding mission ‘to restore our relationship with the outdoors and each other’.

About the Role

As a Guest Experience Host at Outdoorsy Bayfield, you are the face of our brand. You’ll create a seamless, welcoming experience for every traveler from arrival to departure. We’re looking for an upbeat, empathetic team member who loves the outdoors, thrives on human connection, and takes pride in delivering exceptional service.

This is a seasonal role.

Key Responsibilities & Deliverables

• Primary Liaison: Serve as the first point of contact for guests and vendors, providing professional and welcoming representation of the brand.
• Multichannel Support: Manage high-volume incoming inquiries via phone, email, and live chat, resolving concerns regarding reservations, billing statements, and general guest needs.
• Proactive Outreach: Conduct occasional outbound communication to ensure seamless guest experiences and resolve pending issues.
• Service Coordination: Facilitate maintenance and housekeeping workflows by creating and delegating service tickets to ensure timely property upkeep.
• Inventory Management: Monitor and verify unit availability to coordinate effectively with external scheduling vendors.
• Financial Transactions: Execute accurate cash handling and payment processing using Point of Sale (POS) systems.
• Cross-Functional Collaboration: Foster strong internal partnerships and maintain open communication channels with support teams to optimize operational efficiency.

Key Performance Indicators (KPIs)

• Response Excellence: Maintain high responsiveness and reliability across all communication channels (email, phone, video, and text).
• Guest Satisfaction: Drive positive guest outcomes by utilizing empathy and engagement to resolve complex issues.
• Operational Compliance: Ensure 100% adherence to company policies, procedures, and safety standards.
• Relationship Management: Successfully foster and maintain proactive communication with internal support teams to streamline operations.

Who You Are

Skills & Competencies

• Technical Proficiency: Skilled in navigating various hardware platforms, including laptops, tablets, and mobile devices.
• Adaptability: Proven ability to remain calm and effective in an agile, fast-paced environment with frequent interruptions.
• Time Management: Exceptional organizational skills with the ability to pivot between tasks quickly without sacrificing attention to detail.
• Professionalism: Maintains a polished and professional demeanor when interacting with guests, vendors, and associates.

Physical Requirements & Availability

• Flexible Scheduling: Ability to work nights, weekends, and holidays based on business needs.
• Physical Stamina: Capable of remaining on your feet for up to 8 hours per day and lifting between 15–25 lbs.

Why You’ll Love Working Here

Become part of a collaborative group that values teamwork above all else. As a company, we continue to innovate, challenge the norm in the outdoor accommodation space, and create a place where our team and guests feel energized. We opened our first location in 2022. Today, we have 3 properties across 3 states and are continuing to join more communities each year. Become part of the adventure today!

• Competitive Compensation: An hourly rate of $18.00-$20.00/hour DOE.
• Growth Opportunity: Join a company in its early stages and help build its foundation for success.
• Work-Life Balance: Enjoy marketplace discounts and a company culture that values a healthy balance between work and adventure.
• Vibrant Culture: Modern, energetic environment with ongoing training and an outlined career path.