Outdoorsy Hill Country - Facilities Manager

About The Ride Platform

The Ride Platform, Inc. is the parent company of Outdoorsy, Ride, Wheelbase, and Roamly. We're named for the thing every part of our business runs on: the ride - the single transaction where an operator meets a renter. We're the only company building end-to-end for the Operator Economy: the marketplaces to book (Outdoorsy, Ride), the enterprise SaaS to manage (Wheelbase), and the insurtech (Roamly) to protect the assets people turn into profitable businesses. We enable millions of people to explore the world while helping independent operators build generational wealth. Our mission is to build the essential infrastructure for the mobility economy.

About Outdoorsy Hill Country

Nestled on 34 sprawling acres in Stonewall, Texas-right along the famous Texas Wine Trail and just 20 minutes from historic Fredericksburg-Outdoorsy Hill Country is a premier 5-star luxury glamping retreat. Featuring 22 custom safari-style tents, an event barn, a full-service bar, Texas Longhorn, and a welcoming communal center, our property blends the romance of the outdoors with high-end hospitality.

Opened in April 2023, Outdoorsy Hill Country is part of the Outdoorsy Destination Network, joining sister properties in Bayfield, Colorado, and Bass Lake, California. Powered by a rapidly growing national brand, we give guests an unforgettable way to connect with nature without sacrificing comfort. We take immense pride in our grounds, our high-touch guest experience, and our deep roots in the vibrant Texas Hill Country community.

About The Role

As the Facilities Manager, you will be responsible for the overall physical management, maintenance, and upkeep of Outdoorsy Hill Country, ensuring that our outdoor spaces look pristine and function seamlessly. You will lead the maintenance and smooth operation of our glamping tents, communal spaces (event barn, bar, welcome center), and surrounding grounds.

In this role, you will lead a dedicated team to deliver an exceptional guest experience while preserving and enhancing an incredible property that serves as a cornerstone of the Hill Country community. You will report directly to the General Manager, oversee property staff, and partner with key third-party vendors to maintain five-star standards across the board.

Please Note: Hospitality never sleeps! To deliver a 5-star experience during peak guest times, this role requires a flexible schedule, including regular evenings, weekends, and holiday shifts.

Key Responsibilities & Deliverables

Guest Experience & Operational Excellence

• Drive a 5-star guest experience by ensuring all physical facilities, glamping tents, and public areas are flawlessly maintained, safe, and fully operational prior to arrival.
• Respond promptly, professionally, and empathetically to guest maintenance requests (e.g., HVAC, plumbing, or lighting issues) during their stay to minimize disruption.
• Collaborate closely with the Guest Experience team to deliver warm, proactive hospitality that enhances the guest journey.

Facility Maintenance & Operations

• Establish, organize, and execute operational maintenance procedures, managing dynamic schedules for daily task lists, weekly walkthroughs, monthly equipment checks, quarterly systems servicing, and yearly capital care plans.
• Track preventative maintenance schedules for all structures, utilities, vehicles, and grounds equipment, maintaining meticulous service logs and records.
• Perform and oversee repairs in HVAC, plumbing, electrical systems, and carpentry to keep all facilities in peak condition.
• Inspect, diagnose, and resolve mechanical or structural issues across buildings, tent structures, and property equipment.

Team Leadership & Staff Management

• Supervise, train, and mentor grounds and maintenance staff, establishing daily task assignments and performance expectations.
• Lead by example to foster a collaborative, high-efficiency, and safety-conscious team culture.

Safety & Regulatory Compliance

• Ensure strict adherence to local building codes, OSHA guidelines, and life-safety standards across the property.
• Maintain oversight of critical infrastructure including septic systems, propane lines, well/water management systems, and fire suppression safety protocols.

Budgeting & Financial Oversight

• Manage the annual operating budget for facility repairs, preventative maintenance, and grounds management.
• Assist in Capital Expenditure (CapEx) planning, prioritizing long-term site improvements and structural upgrades.
• Negotiate contracts, gather competitive proposals, and oversee the execution of work completed by third-party vendors and contractors.

Property & Inventory Oversight

• Conduct routine property inspections to proactively identify areas requiring immediate repair, long-term improvement, or preventative care.
• Manage stock levels for tools, chemicals, and facility supplies, keeping accurate logs and safety data sheets (SDS).
• Maintain property vehicles and motorized equipment, completing regular safety and maintenance checks.

On-Call & Living Setup

• On-Call Expectations: This position includes participation in an equitable after-hours emergency rotation schedule. You will not be on call 365 days a year; schedules are structured in advance with the management team to ensure balance.
• On-Site Accommodation: Optional on-site housing may be provided based on candidate need and availability.
• Off-Site Candidates: Must live within a manageable commuting distance to support scheduled shifts and emergency response duties.
• On-Site Candidates: Reside in a designated private housing unit on the property and share after-hours emergency response availability with the property leadership team.