Outlet Team Lead/Shift Manager: Goodwill Industries of Greater Cleveland & East Central OhioLocation: Cleveland, OH | Pay: $16.30 | Type: Hourly, Full-TimeAbout the JobJoin us in making a meaningful impact in Cleveland, Ohio! Step up and lead the team. As an outlet store team leader, you'll help the store manager and assistant manager run the store day to day. You'll oversee the collection and processing of donated goods, and you'll run the store when the managers aren't on shift. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.ResponsibilitiesRun daily store operations, supervise donation processing and pricing, and keep the sales floor attractive through effective merchandisingRing up purchases, handle cash and make change, and complete the cash count and daily balance sheetHandle customer disputes in a friendly, helpful way, and hand every donor a receiptHelp your team turn 220 tables daily and hold them accountable for proper salvage sortingProcess quality donations quickly by sorting, tagging, testing, cleaning, and preparing items for saleOversee quality control and inventoryHelp supervise and train new team members, and open or close the store in the supervisor's absenceLead your team in following safety policies and model safe work habitsReport operations, personnel, mission and services, and safety statistics accurately and on timeEnd every donor interaction with "You changed a life today, Thank you!"QualificationsSix or more months of retail sales experience preferred, or demonstrated potential for managementStrong judgment, problem-solving, and communication skillsStrong organization and time managementKnowledge of merchandise such as name brand, antiques, vintage, and collectiblesExperience with computers preferredFirst aid and CPR certification required (can get certified after hire)High school diploma or GED preferredValid driver's license and auto insuranceBenefitsBonus incentive planDaily PayGenerous paid time offRetirement planning with company matchEmployee Assistance ProgramEmployee discountEmployees who work full-time are also eligible for:Medical, dental, & vision benefits at a fraction of the premium costShort-term and long-term disability insurance at no costLife insurance at no costPaid holidaysTo apply: Visit our website (getagoodwilljob.com) to apply!Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Background check required.
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