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Outpatient Admissions Coordinator

Acadia Healthcare

Gilbert, AZ

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JOB DETAILS
SKILLS
Administrative Skills, Behavioral Health, CPR Certification, Clinical Data, Data Entry, Demographics, Employee Assistance Plan, Healthcare, Licensed Practical Nurse/Licensed Vocational Nurse, Medical Records, Organizational Skills, Outpatient Care, Patient Assessment, Patient Registration, Psychiatry and Mental Health, Resolve Customer Issues, Substance Abuse, Telephone Skills, Time Management
LOCATION
Gilbert, AZ
POSTED
2 days ago
Overview

PURPOSE STATEMENT:

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

ESSENTIAL FUNCTIONS:
  • Greet and search new patients and those transporting patients upon arrival.
  • Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
  • Schedule assessments of voluntary patients.
  • Respond promptly to inquiry calls.
  • Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
  • Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
  • Assist prospective patients and significant others in seeking treatment.
  • Assist Admission Counselor in registration of patient to the assigned program.
  • Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
  • Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
  • Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
  • Coordinate with referral sources.
  • Coordinate transportation arrangements for patients.
  • Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
  • Perform other functions and tasks as assigned.
Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
  • Bachelor's degree required.
  • One or more years' experience in healthcare admissions required. Preferably in the mental health or substance abuse field.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
  • LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
  • CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
  • First aid may be required based on state or facility.


ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

OAS01

About the Company

A

Acadia Healthcare

Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country. Acadia provides premier psychiatric and chemical dependency services to its patients in a variety of settings, including inpatient psychiatric hospitals, residential treatment centers, outpatient clinics, and therapeutic school based programs.

Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.

Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.

Acadia is a provider of inpatient behavioral healthcare services. Acadia operates a network of 201 behavioral healthcare facilities with approximately 8,300 beds in 37 states, the United Kingdom and Puerto Rico. Acadia provides psychiatric and chemical dependency services to its patients in a variety of settings, including inpatient psychiatric hospitals, residential treatment centers, outpatient clinics, and therapeutic school-based programs.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
2005
WEBSITE
http://www.acadiahealthcare.com/

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