Aspire Behavioral Health & Developmental Disabilities Services Job Description
A. ORGANIZATIONAL RELATIONSHIPS
Position Title: Social Services Technician III-Case Manager
Position Number:
Date:
Employee:
Work Unit: DOCO Adult OP
Immediate Supervisor's Title: Eastern Counties Coordinator
List positions supervised through immediate contact: None
B. QUALIFICATIONS:
Knowledge of agency policies and procedures. Ability to coordinate and organize delivery services. Ability to monitor consumer's progress toward meeting established goals. Knowledge of consumer's treatment goals. Ability to interview consumers and or families using established techniques. Ability to develop consumer profile. Knowledge of agency confidentiality policies. Knowledge of state and federal confidentiality laws and regulations. Knowledge of available community resources. Ability to make appropriate referrals. Knowledge of crisis intervention. Ability to develop client service plan to habilitate and rehabilitate client and assist client in attaining social, educational, and vocational goals. Ability to contact health care professionals to obtain additional background information. Knowledge of target population. Ability to access what training is needed. Knowledge of agency specific software. Knowledge of available databases. Ability to prepare reports and case history records. Knowledge of eligibility requirements. Knowledge of information needed to complete applications. Knowledge of what qualifies as an emergency situation. Ability to review the work of others. Ability to work independently. Ability to answer staff and consumer questions. Ability to serve as a subject matter expert to the unit. Entry qualifications include a high school diploma or GED and three years' experience in a social services related position OR a Bachelor's degree in a social services related field and one year experience in a social services related position OR one year at the lower level or position equivalent.
(Physical) No lifting of more than 20 pounds.
C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:
(Include emergency equipment, treatment equipment and high risk equipment)
D. BL00DBORNE PATHOGEN CATEGORY (check one)
____Employee routinely performs tasks that involve exposure to blood or other potentially infectious
material as part of their assigned duties (Category I).
___Employee performs assigned tasks which does not involve exposure to blood or other
potentially infectious matter, BUT employment may require performing unplanned category I tasks
(Category II).
X Employee performs assigned tasks which involve no exposure to blood or other potentially infectious matter.
E. MANDATORY TRAINING CATEGORY (Check One)
____Administrative
_____
_X__Direct Care
_____
____Medical
F. PERFORMANCE IMPROVEMENT
The Albany Area Community Service Board goal is to continually improve the delivery of service
by improvement of consumer outcomes and satisfaction. All employees have a role in performance
improvement and are expected to interact collaboratively with co-workers, and other contacts to
provide consistent, high-quality, consumer focused services.
G. ASSIGNED DUTIES
Provides a broad range of paraprofessional social services to patients/ clients/ consumers and their families.
Conducts patient/client/consumer intakes, participates in treatment team planning, and performs crisis intervention as needed. Assist in dealing with personal and social problems. Provide supportive counseling to consumers and families and/or serve as a liaison for social services. Perform case management duties. Performs lead worker functions.
Duties Include:
Implements and organizes the delivery of specific social services within the community. Monitors patient's/client's/consumer's progress towards treatment goals. Completes patient/client/consumer intakes based on interviews with patients/clients/consumers, their families, significant others and appropriate community agencies. Assists clients in locating and utilizing community resources including legal, medical, financial assistance, and other referral services. Provides short term case management and referral services to clients with emergency situations. Provides crisis intervention and emergency shelter services. Counsels clients living in group homes and halfway houses; assists in prerelease and release planning. Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress. Implements life skills workshops and programs in behavior management, youth services, community and social services. Maintains program statistics for purposes of evaluation and research. Prepares intake reports and case history records. Performs job responsibilities with minimal supervision. Serves as job expert or organization resource in assigned areas. Other duties as assigned.
NOTE: This position will answer directly to the Eastern Counties Coordinator.