Job Overview
Here at Fairview, we are now seeking an Outpatient Clinic Assistant to join our imaging team at our University of Minnesota Medical Center - East Bank location in Minneapolis, MN! This is a casual position that will work as needed by the department during the day shift, Monday through Friday. This position is not benefit-eligible.
Greets and welcomes patients and visitors upon arrival. Schedules patient visits including coordination of the scheduling of multiple physician visits related to the delivery of specialty care. Obtains and updates patient insurance and demographic information. Ensures authorizations from third party payors are secured in conjunction with UMPhysicians referral management staff. Maintains high visibility and availability at entrance/exit. Is responsible for servicing patients and families until which time patient care staff can assume responsibility.
Responsibilities
- Demonstrates excellent customer service skills to patients/visitors in the clinic/on the phone
- Greets patients in respectful manner
- Assesses need for special accommodation/transfer
- Responds to patient questions in an appropriate manner
- Addresses customer satisfaction issues in an efficient manner
- Relays preparatory instructions to patient
- Provides direction to patients and visitors to appropriate areas within the hospital, outpatient clinics and ancillary services
- Demonstrates proper telephone and paging system technique and etiquette
- Coordinates visits with specialists, diagnosticians, and all other ancillary departments integral to the delivery of specialized care for Fairview patients.
- Properly manages medical record information when preparing and transferring charts
- Demonstrates ability to prioritize the multiple needs of specialty clinic patients to coordinate services and enhance patient convenience and satisfaction most effectively.
- Provides secretarial support including
- Transcribes physician orders
- Uses forms/documents required for patient care visits
- Collaborates with other health team members, including physicians, residents, fellows, nursing and clerical staff, and other ancillary services, to provide quality care for patients and families
- Responds to patient questions in an appropriate manner
- Operates the scheduling, registration, referral, billing, and record results reporting systems
- Verifies and completes necessary information for registration, charge capture and referral management process
- Demonstrates knowledge of contracted payors and obligations of primary or specialty clinic
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
- Partners with patient care giver in care/decision making
- Communicates in a respective manner
- Ensures a safe, secure environment
- Individualizes plan of care to meet patient needs
- Modifies clinical interventions based on population serve
- Provides patient education based on as assessment of learning needs of patient/care giver
- Demonstrates Commitment to Customers
- Is aware of different customer needs/desires.
- Takes action to meet customer needs/desires with respect to customer diversity.
- Helps improve processes to meet customer needs.
- Suggests and acts on ideas to improve overall customer service.
- Respects confidentiality and shares information with only those that need to know
- Demonstrates Commitment to Fellow Employees
- Seeks to understand and value differences between employees.
- Treats other employees with dignity and respect.
- Demonstrates open, honest communication and behavior.
- Resolves conflict in a positive manner.
- Contributes to the productivity of the workgroup.
Required Qualifications
- Excellent customer service and communication skills.
- Good telephone and computer skills.
- Understand Fairview mission and demonstrate Fairview core values.
- Must participate in ongoing system wide education and training.
Preferred Qualifications
- A.A./A.S. or Vocational/Technical Training
Benefit Overview
Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme
Compensation Disclaimer
The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status