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Outpatient Navigator GFP - Full Time

Griffin Health Services

Derby, CT

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JOB DETAILS
JOB TYPE
Part-time
SKILLS
Ambulatory Care, Calendar Management, Case Management, Communication Skills, Documentation, Electronic Medical Records, Emergency Care, Healthcare, Insurance, Interpersonal Skills, Leadership, Licensed Practical Nurse/Licensed Vocational Nurse, Medical Assistance, Medical Record System, Medications, Multilingual, Multitasking, Needs Assessment, Nursing, Organizational Skills, Outpatient Care, Patient Assessment, Patient Care, Patient Education, Patient Follow-up, Primary Care, Problem Solving Skills, Quality Metrics, Risk Management, Time Management, Transitional Care, Treatment Plan
LOCATION
Derby, CT
POSTED
30+ days ago
Position Summary
The Outpatient Navigator is responsible for coordinating post-emergency department (ED) follow-up care for recently discharged patients. This role serves as a critical bridge between the emergency department, primary care providers, specialists, and community resources to improve continuity of care, reduce avoidable readmissions, and enhance patient outcomes.
The ideal candidate is a clinically experienced and patient-centered healthcare professional with strong communication, organizational, and care coordination skills. Candidates must possess experience as a Medical Assistant (MA) or Licensed Practical Nurse (LPN).
Key Responsibilities
 
  • Review emergency department discharge reports and identify patients requiring outpatient follow-up.
  • Contact discharged patients to assess needs, reinforce discharge instructions, and coordinate timely follow-up appointments.
  • Schedule appointments with primary care providers, specialists, imaging, laboratory services, or other ancillary services as appropriate.
  • Assist patients with barriers to care including transportation, insurance concerns, medication access, or community resource needs.
  • Educate patients on treatment plans, medications, follow-up recommendations, and warning signs requiring further medical attention.
  • Collaborate with physicians, nursing staff, care managers, and outpatient practices to ensure seamless transitions of care.
  • Document all patient outreach, care coordination activities, and follow-up outcomes in the electronic medical record (EMR).
  • Monitor high-risk patient populations and escalate concerns to clinical leadership when necessary.
  • Support organizational goals related to patient satisfaction, quality metrics, and reduced ED utilization/readmissions.
Qualifications
Required:
  • Current certification/licensure as one of the following:
    • Medical Assistant (MA)
    • LPN
  • Minimum of 2 years of clinical healthcare experience.
  • Experience in emergency department, ambulatory care, care coordination, case management, or population health preferred.
  • Strong interpersonal and communication skills.
  • Ability to multitask and manage high patient outreach volumes.
  • Proficiency with electronic medical records (EMR/EHR) systems.
Preferred:
  • Experience with transitional care management or patient navigation programs.
  • Knowledge of insurance authorization processes and community resources.
  • Bilingual abilities are a plus.
Skills & Competencies
  • Patient-centered communication
  • Care coordination and navigation
  • Critical thinking and problem-solving
  • Time management and organization
  • Team collaboration
  • Documentation accuracy
  • Empathy and professionalism
Work Environment
  • Primarily outpatient/office-based setting
  • Frequent telephone outreach and EMR documentation
  • Collaboration with emergency department and outpatient clinical teams
Goals of the Role
  • Improve patient access to timely follow-up care
  • Reduce unnecessary emergency department revisits
  • Improve continuity of care and patient outcomes
  • Enhance patient satisfaction and engagement
 

About the Company

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Griffin Health Services

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