Outpatient Phlebotomy Technician

The Christ Hospital Health Network

Cincinnati, OH

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JOB DETAILS

SKILLS

Administrative Skills, Anatomy, Blood Bank, CPR Certification, Centrifuge, Cleanroom, Communication Skills, Customer Support/Service, Decision Support, Demographics, Driver's License, Electrocardiogram, Establish Priorities, First Aid, Food and Beverage Industry, Home Care, Hospital, Housekeeping/Cleaning, Insurance, Leadership, Organizational Skills, Outpatient Care, Paint Shop Pro Tubes, Patient Care, Patient Education, Patient Follow-up, Patient Registration, Phlebotomy, Post Closing, Presentation/Verbal Skills, Problem Solving Skills, Sample/Specimen Processing, Special Collections, Specimen Collection, Telephone Skills, Time Management, Training Program, Training/Teaching, Writing Skills

LOCATION

Cincinnati, OH

POSTED

Today

Job Description

Accurately registers patients with appropriate demographic information, determines orders needed, collects all required specimens to include, blood, urine, or swabs, prioritizes workflow with appropriate sense of urgency, performs EKGs, processes specimens for courier transport to the laboratory, communicates effectively with referring physicians, collaborates with team members and leadership, assists in training new team members, performs clerical and miscellaneous duties as needed.

Responsibilities

Registers patients for correct testing:

Utilizes EMS to register patients
Obtains demographic information, insurance card, driver license, etc.
Collaborates with patient to determine which orders they need fulfilled during the visit
Links orders to patient appointment
Manually enters paper scripts for non-network providers

Obtains blood and urine specimens:

Follows proper patient identification protocols
Follows established blood collection protocols
Utilizes straight needle during most venipunctures performed
Performs required hand sanitizing protocol and use appropriate PPE
Fully competent in order of draw and tube additives
Ensures supplies are not expired at time of draw
Demonstrates a high level of skill resulting in minimal unsuccessful draws or recollects
Demonstrates excellent knowledge of blood collection fundamentals including but not limited to anatomy, theory, and safety
Understands special collection techniques including but not limited to ice, foil wrap, special tubes, and trace metals
Follows proper collection protocol for blood cultures with minimal contamination
Provides instruction to patient prior to collection
Labels all samples in front of patient

Communication and clerical duties:

Answers phone(s) promptly, in a courteous manner, identifying self to caller
Checks and respond to all email and team communication boards daily
Remains current in EPIC secure chat and responds to inquiries daily
Ensures all forms are filled out completely and accurately including but not limited to requisitions and kits
Completes all required trainings by assigned due date
Audits manual scripts and records audit results as appropriate

Preanalytical processing duties:

Collects samples in the correct container type
Utilizes online resources to look up processing requirements as needed
Involves laboratory customer service as needed for assistance
Allows samples to sit the required amount of time and centrifuge as appropriate
Aliquots or utilizes proper protocol to share specimens when needed
Leaves at room temperature, refrigerates, or freezes samples as directed
Processes samples dropped off by patients as directed
Works with home health partners to ensure drop off samples are processed
Prepares transit lists if needed when packing samples for transport to main lab
Utilizes stat couriers as appropriate

Housekeeping:

Keeps draw areas clean and free of food and beverages
Keeps phlebotomy stock room area clean and organized
Ensures expired items are removed from inventory
Properly disposes of all trash, PHI, and sharps in the appropriate containers according to hospital protocol

Other duties and expectations:

Ability to be present in work area ready to draw patients at shift start time
Effectively prioritizes workload and executes patient care with a sense of urgency
Ability to perform basic EKGs after employer provided training
Collaborates with team members to assist in obtaining unsuccessful collections
Ensures adequate coverage for breaks
Performs training and provides feedback for new hires and students
Assists co-workers in problem resolution
Uses name and title to introduce self to all patients
Communicates the services being perform and what is needed from the patient
Demonstrates empathy and de-escalation skills as needed when interacting with patients and navigating stressful situations
Assists in calling patients back for return visits as needed
Acts in accordance with TCHHN's mission, vision, and values
Responds appropriately to fainting patients or other medical emergencies, providing basic first aid or CPR as appropriate
Serves patients until posted closing time with minimal need to turn patients away
Performs all other duties or responsibilities as assigned.

Qualifications

KNOWLEDGE AND SKILLS:

REQUIRED SKILLS AND KNOWLEDGE: Ability to read and comprehend written information required; ability to effectively perform a variety of job duties in a stressful, fast paced environment required; Phlebotomy skills required; data entry skills preferred.

Ability to work while standing or bending for the duration of the assigned shift.

Superior time management, planning, and organization skills.

Excellent written and verbal communication skills.

Critical thinking skills to support quality decision-making.

Working knowledge of basic computer applications.

EDUCATION:

High school diploma or GED required; completion of formal phlebotomy training program required.

YEARS OF EXPERIENCE: At least one year of phlebotomy experience in a fast-paced environment preferred.

LICENSES & CERTIFICATIONS:

Phlebotomy certification preferred.

About the Company

The Christ Hospital Health Network

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