JOB SUMMARY
Coordinates and schedules all outpatient follow-up appointments in a Cancer Center office setting. Maintains office schedule, greets patients, collects co-payments, and processes appointment cancellations and reschedule requests.
Reporting Structure: Reports to the Physician Services Executive Director
MINIMUM QUALIFICATION REQUIREMENTS
Education
High School Diploma or GED Equivalent
Some business training preferred.
Work Experience
Work experience with the public required. Some hospital experience preferred. Patient registration admitting computer system application preferred.
License/Certification
n/a
CORE COMPETENCIES
Mission, Vision
Core Values/Standards of Conduct
AIDET/Organizational Expectations
Safety
Quality
Flexibility
Customer Service
Diversity and Inclusion
Finance
Abuse and Neglect of Adult Patient
Abuse and Neglect of Pediatric Patient
Acute Coronary Syndrome/Chest Pain Protocols
Biohazard Waste
CC Hand Hygiene
JOB SPECIFIC CORE COMPETENCIES
Department Specific Specialty Area:
- Knowledge of outpatient clinic admitting standards
- Courteous, efficient telephone manner; prompt routing of calls.
- Prompt and responsible forwarding of messages.
- Pleasant reception of visitors.
- Accurate, careful typing (emphasis on accuracy, not speed).
- Legible handwriting.
- Ability to follow through on work assignments
ESSENTIAL FUNCTIONS
- Interviews incoming patients or representative and enters information required for admission into computer: Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill.
- Registers patients on the phone and performs insurance verification.
- Ensures follow up patients' information is updated in the system and makes reminder visit calls.
- Monitors requests for appointments and calls patients to schedule
- Schedules new and follow-up appointments in electronic scheduling system.
- Enters daily charges into computer and scans documentation into document management system.
- Obtains signed statement from patient to protect hospital's interests.
- May receive payments on account.
OTHER DUTIES
May be expected to perform clerical and secretarial work. Performs other duties and special project work as required.
PHYSICAL DEMANDS
- This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
- Must be able to see with corrective eye wear
- Must be able to hear clearly with assistance
- May be exposed to infectious and contagious diseases
- May be in contact with patients under a variety of circumstances
- Able to handle emergency or crisis situations
- May be occasionally subject to irregular work hours
- May be required to wear protective equipment as necessary
- Ability to pass all required health and other screening tests including random and reasonable suspicion drug screens.
PHYSICAL ABILITIES AND REQUIREMENTS
Activity
Occasionally (1-33%)
Frequently (34% to 66%)
Continuously (67% to 100%)
Sitting
X
Walking
X
Standing
X
Bending
X
Squatting
X
Climbing
X
Kneeling
X
Twisting
X
Lifting
X
Carrying
X
Pushing
X