Outpatient Scheduling Manager

Summary

The Outpatient Scheduling Manager is responsible for outpatient scheduling department.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Direct, staff, and supervise the Outpatient Scheduling department, including hiring, evaluations, disciplinary action, orientation, and training.

• Oversee and monitor quality control to ensure sound and compliant practices are followed.

• Make decisions pertaining to patient care, complaints, and problems that impact patient care and satisfaction.

• Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems.

• Assist the Education Coordinator by identifying instructional deficits and develop appropriate educational tools for patients and physician office staff.

• Answer calls related to scheduling and registering outpatient testing for patients and physician offices.

• Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings.

• Effectively coordinate scheduling of multiple tests/procedures with the appropriate staff and resources.

• Demonstrate a strong working knowledge of ICD coding requirements.

• Use appropriate software for medical necessity checking and explain ABN/letter of understanding to patient.

• Keep abreast of trends and changes in various insurance requirements.

• Ensure department maintains established productivity requirements, and maintains a 96% or greater accuracy rate.

• Actively participate in service recovery and customer service activities to ensure a superior customer contact.

• Report all statistical information for the scheduling department.

• Maintain effective interdepartmental communication.

• Act as a liaison between patients, families, and healthcare providers.

• Attend required hospital-wide orientations, meetings, and in-services.

• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.

Supervisory Responsibilities

Reports To: Director, Patient Access

Supervises: Scheduler I’s, Scheduler II’s, Scheduler III’s, Scheduler Leads

Responsibilities: Assist the Director of Patient Access with managing scheduling department expenses for the department, oversees and hiring of direct reports, provide performance feedback, manages scheduling workflows.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum Required Education: Bachelor’s degree.

Preferred Education: Not Applicable

Experience: One year scheduling in a healthcare setting, preferred.