Outpatient Surgery Front Desk Coordinator Full Time Days

Facility: Baptist Health Shelby Hospital

Location: Alabaster, AL

Shift: Days 5:00 am - 1:30pm 

Being an Outpatient Surgery Front Desk Coordinator is more than just a job — it's a calling. It’s about making a real difference in people’s lives, providing comfort and compassionate care to those who need it most, and being part of a dedicated team that saves lives every day.

Baptist Health Hospitals offer great NEW Competitive Pay and great fulltime & part-time benefits package that includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan 
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance 
• Extended Leave Plan (ELP) 
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance 
• Car Insurance 
• Educational benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

 ALL benefits start day one

Join our Growing Team at Baptist Health Shelby Hospital in Alabaster, AL!

 At Baptist Health Shelby Hospital, we’re proud to be a leading 252 bed acute care facility dedicated to delivering exceptional healthcare with a community-focused touch. Located in the heart of Alabaster- one of Alabama’s fastest growing and most desirable places to live- we serve over 30,000 emergency visitors annually and offer a wide range of advanced clinical services, including cardiology, cardiovascular surgery, orthopedics, urology, robotics surgery, and more. 

Our State-of-the-art facilities feature cutting-edge technology such as 3 Tesla MRI, robotic surgical systems, and 256-slice CT scanner- empowering top tier care. Recognized for excellence with accolades like ACC Cath Lab Accreditation, Trans catheter Valve certification, and Primary Stoke Center Designation, we’re committed to growth, innovation, and community well-being. 

Whether you’re an experienced specialist or just beginning your healthcare journey, Baptist Health Shelby offers a dynamic environment where your skills make a real difference. Join us in a welcoming, fast-paced setting with easy commutes, ample free parking, and a team that feels like family. Be part of a hospital that’s shaping the future of healthcare in Alabama- Where your career can thrive and your community can flourish! 

Position Summary

Responsible for routine clerical/secretarial tasks for persons in a nursing unit.

Essentials of the Job:

• Acts as a receptionist on the unit, greeting and directing visitors, personnel and others in a courteous and informative manner.
• Transcribes physicians’ orders promptly, accurately and completely according to policy/procedure.
• Communicates consultation requests to physicians or therapists promptly and accurately.
• Performs data entry and assembles, compiles, and breaks down medical records.
• Prepare/copy designated medical record/ information for transfer to other facilities.
• Answers phone calls, routes callers, assist in pages, and takes messages and provides routine information to callers.
• Answers patient call lights in person or via intercom; fills request or refers to appropriate person promptly.
• Communicate effectively in all interactions.
• Works under the direction of the charge nurse.
• Assists in making appointments for patients.
• Working knowledge of office/departmental equipment.
• Submits work orders for necessary housekeeping, maintenance, biomedical or other work orders needed.
• Collaborate in partnership interdepartmentally to promote and provide a safe environment.
• Utilize compassion to create a therapeutic environment.
• Possesses excellent interpersonal skills and ability to work in a team environment.
• Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.
• May have limited access to areas storing medications.
• Maintains pre-established par levels of all unit office supplies.
• Assists in the stocking of both unit and office supplies.
• Monitor time and attendance through Kronos (or timekeeping system).
• Prioritizes workload to manage multiple priorities.
• Ensures compliance with regulatory standards including Federal, State, local and The Joint Commission.
• Maintains regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Baptist Health policies and procedures.

Education and Training

• High School diploma or equivalent.
• Keyboarding skills and knowledge of Microsoft Word and Excel.
• Knowledge of Medical terminology, or Health Unit Coordinator Certification
• Health Experience Preferred