Output Management Analyst

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n n General Informationn

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Location

Bridgewater, New Jersey

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n Working Schedulen

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n Full-Timen

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n Work Arrangementn

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n Hybridn

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n Travel Requiredn

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n 25%n

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n Relocation Assistance Availablen

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n Non

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n Posted Daten

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n 09-Jul-2026n

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n Job IDn

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n 18781n

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n n Description and Requirementsn

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The Team You Will Join

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On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.

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The Opportunity

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The Digital & Print Solutions (D&PS) Output Management Specialist supports MetLife's enterprise print, graphic communications, and digital storefront environments by providing system, workflow, reporting, and customer service expertise. This role serves as a key liaison between internal production teams, customers, customer service representatives, and external vendors to ensure efficient, high‑quality, and compliant delivery of print and digital output services. The position plays a critical role in training, reporting, customer consultation, transition support, and ongoing system optimization.

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Key Responsibilities

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• Digital Storefront (DSF) & System Support.

• Customer Service & Support.

• Reporting & Analytics.

• Prepress & Production Support.

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Required Qualifications

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• Strong understanding of digital print workflows, output management, and production environments.
• Experience with Digital Storefront (DSF), ePace, or similar job submission and production systems.
• Excellent customer service, communication, and problem‑resolution skills.
• Ability to analyze data, create reports, and support audits.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable working across technical, production, and customer‑facing environments.

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Preferred Qualifications

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• Experience with prepress, digital storefront and fulfillment workflow.
• Customer Service support.
• Print knowledge.

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Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

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The expected salary range for this position is $54,500 - $72,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

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n Benefits We Offer

nOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

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About MetLife

Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. With operations in more than 40 markets, we hold leading positionsnin the United States, Latin America, Asia, Europe, and the Middle East.

Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - we're inspired to transform the next century in financialnservices. At MetLife, it's #AllTogetherPossible. Join us!

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nMetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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