Title: Outreach Advisor (on site)
Agency: Tidewater Community College
Location: Virginia Beach - 810
FLSA: Nonexempt
Hiring Range: $21.99 per hour, part time
Full Time or Part Time: Part Time
Additional Detail
Job Description:
Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
Provide high quality, student-centered academic and career advising that supports recruitment, retention, and student success by leveraging strong counseling techniques, effective communication, data-informed decision-making, and collaborative partnerships with students, parents, faculty, staff, and external educational institutions.
Functional Responsibilities:
- To aid students in achieving educational and career goals through the use of the full range of institutional and community resources.
- Planned activities are executed to recruit new students and promote Tidewater Community College to external constituencies with particular focus on area high schools.
Minimum Qualifications:
- Demonstrated ability to provide higher education-related academic and career counseling.
- Working knowledge of academic requirements for high school and community colleges, career opportunities, and qualifications and knowledge of counseling theories and techniques.
- Ability to develop positive working relationships with students, parents, faculty, staff, the general public, and educational institutions
- Demonstrated knowledge and experience with student admission strategies and initiatives.
- Knowledge of and belief in the mission of a comprehensive community college, particularly as it relates to advising and student support services.
- Demonstrated understanding of student assessment, education and career planning, registration and retention principles and practices.
- Demonstrated ability to develop, collect, interpret, analyze, and manage data.
- Ability to work in an customer relation management system (CRM) in which all activity is expected to be logged and tracked.
- Demonstrated ability to create and present information to various and diverse audiences.
- Ability to communicate effectively orally and in writing
- Ability to deliver high level customer service and maintain positive attitude in a high-volume service environment.
- Demonstrated ability to promote collaboration and teamwork in a student centered environment.
- Skilled in the use of personal computers to input data and interpret findings from student records.
- Knowledge of relevant software including Microsoft Word, Excel, and PowerPoint.
- Experience working with a variety of people in an advisory or counseling capacity.
- Experience working in an advisory or counseling capacity in higher education/high school.
- Experience working in a high-volume customer service environment.
Additional Considerations:
N/A